TBO - Change, Comms. & OCM Manager

GlaxoSmithKline; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

GlaxoSmithKline in the US seeks a Change, Communications & OCM Manager to provide governance for organisational change management and communications across DPTF, setting standards, templates and practices that enable product and platform teams to deliver change effectively.

This role collaborates with HR and technology leaders, drives adoption of the operating model, and measures adoption and sentiment to steer transformation programs.

Qualifications

• Bachelor's or master's degree in business, communications, organisational psychology, or a related field, or equivalent experience.
• 8+ years in organisational change management, change communications or technology-enabled transformation roles.
• Experience designing and delivering change strategies for operating model change.
• Experience establishing change standards, templates and governance used by teams outside direct control.
• Experience leading communications for a large transformation, including sensitive people change.
• Experience assessing organisational readiness and measuring adoption and sentiment.
• Experience building and running a change network of champions across a distributed organisation.

Responsibilities

• Define the DPTF change and communications strategy, setting how the function communicates with its own people and with the GSK teams it serves.
• Establish the change management standards, guardrails and governance that product and platform teams apply when they deliver organisational change.
• Create and maintain reusable templates, frameworks and guidance so that teams can run change well without central delivery support.
• Lead communications for large transformation programmes across DPTF, including the operating model transition, sequencing messages and channels to the audiences affected, and scaling delivery capacity through contract support where needed while keeping standards and messaging consistent.
• Ensure organisational readiness approaches are in place before change lands, covering impact assessment, stakeholder mapping and adoption measures.
• Design the training and adoption approach with business and learning partners, so that people are equipped for change and not only informed about it.
• Drive adoption of the DPTF operating model, building change capability into the platform and product domains and reducing central delivery over time, measured against defined adoption KPIs, with the design of that model held across Technology Business Operations.
• Work with HR and business stakeholders to understand and plan for the impact of change on people, roles and ways of working.
• Measure adoption and sentiment, reporting to leadership where change is landing and where it is not, and adjusting the approach on that evidence.
• Build and run the DPTF change network, including change champions and stakeholder forums, and coach leaders and delivery teams so that change capability sits where the change happens.
• Maintain a consolidated view of the change landing on DPTF and its customers, identifying where volume or timing puts adoption at risk.
• Use AI tools to accelerate audience analysis, content drafting and sentiment measurement.

Skills

Agile methodology

Cross-functional teamwork

Data analysis

Design thinking

DevOps

Prioritization

Product roadmapping

Product research

Project management

ROI

UI design

UX

Software development

Strategy deployment

Education

Bachelor's or master's degree in business/communications/related field

Job description

Job Description

The Change, Comms & OCM Manager provides central governance and leadership for organisational change management and change communications across DPTF. The role sets the standards, guardrails, templates and practices that allow product and platform teams to deliver organisational change well, and leads the communications for transformation programmes affecting the function and the GSK teams it serves. Beyond the current operating model transition, the role owns the enduring change and communications capability for DPTF, including continuous operating model evolution, adoption analytics and management of change saturation across the function.

Its scope is business and organisational change, which is distinct from the technical change management process owned within Reliability Engineering and Operations. The role drives adoption of the DPTF operating model and its ways of working, while the design of that model is held across Technology Business Operations. It works closely with HR, with platform and domain leadership, and with communications colleagues across GSK.

Responsibilities

• Define the DPTF change and communications strategy, setting how the function communicates with its own people and with the GSK teams it serves.
• Establish the change management standards, guardrails and governance that product and platform teams apply when they deliver organisational change.
• Create and maintain reusable templates, frameworks and guidance so that teams can run change well without central delivery support.
• Lead communications for large transformation programmes across DPTF, including the operating model transition, sequencing messages and channels to the audiences affected, and scaling delivery capacity through contract support where needed while keeping standards and messaging consistent.
• Ensure organisational readiness approaches are in place before change lands, covering impact assessment, stakeholder mapping and adoption measures.
• Design the training and adoption approach with business and learning partners, so that people are equipped for change and not only informed about it.
• Drive adoption of the DPTF operating model, building change capability into the platform and product domains and reducing central delivery over time, measured against defined adoption KPIs, with the design of that model held across Technology Business Operations.
• Work with HR and business stakeholders to understand and plan for the impact of change on people, roles and ways of working.
• Measure adoption and sentiment, reporting to leadership where change is landing and where it is not, and adjusting the approach on that evidence.
• Build and run the DPTF change network, including change champions and stakeholder forums, and coach leaders and delivery teams so that change capability sits where the change happens.
• Maintain a consolidated view of the change landing on DPTF and its customers, identifying where volume or timing puts adoption at risk.
• Use AI tools to accelerate audience analysis, content drafting and sentiment measurement.

Why You?

We are seeking professionals with the following required skills and qualifications to help us achieve our goals.

Basic Qualification

• Bachelor's or master's degree in business, Communications, Organisational Psychology, or a related field, or equivalent experience.
• 8+ years in organisational change management, change communications or technology enabled transformation roles
• Experience designing and delivering change strategies for operating model change, not only for system implementation.
• Experience establishing change standards, templates and governance used by teams outside direct control.
• Experience leading communications for a large transformation, including sensitive people change.
• Experience assessing organisational readiness and measuring adoption and sentiment.
• Experience building and running a change network of champions across a distributed organisation.
• Experience partnering with HR on people impacts, consultation and role change.
• Familiarity with AI tools applied to audience analysis, content drafting and sentiment measurement.

Preferred Qualification

If you have the following characteristics, it would be a plus.

• Professional certifications desirable (e.g., Prosci, ADKAR, Kotter or an equivalent change management accreditation, or a communications or organisational development qualification)
• Excellent written and verbal communication, able to write for audiences from executive to front line.
• Strong judgement on tone and timing, particularly where change affects people's roles.
• Ability to build standards and capability in others, so that change is owned where it happens.
• Strong stakeholder management across HR, leadership and delivery teams.
• Well organised, able to run several communications and change workstreams at once.
• Resilience and discretion when handling sensitive organisational change.

Working pattern

This role is hybrid, with a mix of on-site collaboration and remote working. Specific office and remote expectations will be discussed during the interview.

Skills

Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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