Strategic Capacity & Workforce Planning Analyst

Digital Federal Credit Union; Marlborough (MA); Hybrid; USD 117,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Employee pricing on lending products

Job summary

Digital Federal Credit Union is seeking a Business Analyst, Capacity and Workforce Planning, to proactively manage enterprise capacity and headcount against roadmap demand. You will partner with Finance and Delivery leadership to deliver forward-looking insights for trade-offs, prioritization, and delivery risk.

Location is Marlborough, MA with a hybrid work model. You will develop models, surface capacity constraints, and support scenario planning to scale initiatives while ensuring alignment

Qualifications

• Strong analytical and data modeling expertise with resource data, delivery pipelines, and headcount/budget models.
• Ability to identify bottlenecks, inefficiencies, and cost pressures and clearly articulate tradeoffs.
• Proven experience building dashboards and management reports for senior leadership.
• Experience partnering with Finance and Delivery leadership on planning, forecasting, and investment decisions.
• Strong communication skills to translate analysis into actionable recommendations.

Responsibilities

• Develop, run, and maintain capacity and headcount planning models across teams, portfolios, and delivery domains.
• Analyze vendor utilization, throughput, and dependency risk, identifying exposure tied to delivery concentration or skills gaps.
• Identify and surface capacity constraints and misalignments between demand forecasts and supply availability.
• Support scenario planning to evaluate options for scaling, rebalancing work, adjusting timelines, or reprioritizing initiatives.
• Partner with Finance and Delivery leadership to support workforce-related tradeoff decisions, including make/buy, vendor mix, and timing impacts.
• Maintain forward-looking views of capacity risk tied to roadmap commitments, milestones, and strategic initiatives.
• Translate complex capacity and resource data into clear, executiveready insights for governance, planning cycles, and investment decisions.

Skills

Advanced data modeling

Dashboards & reports

Stakeholder management

Financial planning & forecasting

Communication skills

Strategic thinking

Executive storytelling

Ambiguity navigation

Tools

Excel

BI tools

Job description

Digital Federal Credit Union is seeking a Business Analyst, Capacity and Workforce Planning, to proactively manage enterprise capacity and headcount against roadmap demand. You will partner with Finance and Delivery leadership to deliver forward-looking insights for trade-offs, prioritization, and delivery risk.

Location is Marlborough, MA with a hybrid work model. You will develop models, surface capacity constraints, and support scenario planning to scale initiatives while ensuring alignment