Strategic Campaign Lead, Account Planning & Success

Socket.dev; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid Time Off

Holidays

Job summary

RVO Health is seeking a Manager, Account Planning & Success to oversee the operational planning and execution of digital ad campaigns across a hybrid New York City location. You will ensure accurate plans, inventory feasibility, and timely delivery while collaborating with AdOps, Performance, and sales teams to meet KPIs and client billing needs.

You will engage with clients, support renewals, and contribute to proposals for pharmaceutical and wellness partners, coordinating with

Qualifications

• 3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharmaceutical experience is a plus)
• Exceptional written and verbal communication and client services skills
• Positive attitude when responding to frequent deadlines for multiple stakeholders, both internal and external - lead with a sense of urgency
• Strong problem-solving skills, with a proactive approach and the instinct to challenge assumptions rather than take a request at face value
• Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.)
• Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc.
• Bachelor’s degree required

Responsibilities

• Build and revise media plans within SLA, ensuring every plan is accurate and deliverable before it reaches a client.
• Validate inventory feasibility before every plan goes out the door, flagging gaps early rather than after a plan is already live.
• Handle day-to-day changes, optimizations, and maintenance of media plans. Maintain media plans in the Order Management System for accurate invoicing and revenue booking.
• Process insertion order changes and ensure all stakeholders are aligned on campaign tactics and expectations.
• Collaborate with AdOps, Performance, and internal teams to ensure flawless execution - delivering on time, mitigating revenue risk, and meeting or exceeding KPIs.
• Flag billing or IO discrepancies the moment they're spotted, and keep systems in sync so confirmations go out clean.
• Take ownership of data accuracy within sales workflow systems and tools.
• Handle time-sensitive inquiries to maintain high levels of client satisfaction.
• Engage with clients at meetings and events to strengthen relationships and support renewals and retention.
• Help brainstorm and plan compelling proposals for top-tier advertising partners in the pharmaceutical and wellness industries.
• Handle media plan changes for performance reallocations as well as proactive and reactive incremental offerings, coordinating efforts between cross-functional teams to maximize campaign success.
• Serve as a trusted subject matter expert across key areas the APS team is responsible for, proactively sharing knowledge, best practices, and trends with the immediate team and cross-functional partners alike.

Skills

Client services

Communication

Problem solving

Digital media pricing

Time management

Education

Bachelor’s degree

Tools

Microsoft Office

DCM

Google Analytics

Google Ad Manager

CRM tools

Operative

Salesforce

OMS

Job description

RVO Health is seeking a Manager, Account Planning & Success to oversee the operational planning and execution of digital ad campaigns across a hybrid New York City location. You will ensure accurate plans, inventory feasibility, and timely delivery while collaborating with AdOps, Performance, and sales teams to meet KPIs and client billing needs.

You will engage with clients, support renewals, and contribute to proposals for pharmaceutical and wellness partners, coordinating with