Manager, Campaign Planning & Success (Hybrid)

RVO Health; Charlotte (NC); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Short and Long-Term Disability Ins

401(k) with match

Paid Time Off

Holiday Pay

Flexible Spending Accounts

Commuter Benefits

Job summary

RVO Health in Charlotte, NC is seeking a Manager, Account Planning & Success to oversee campaign planning and execution for our media clients. You’ll build and revise media plans, validate inventory, and coordinate with AdOps, Performance, and internal teams to ensure on-time delivery and KPI targets.

You’ll nurture client relationships, support renewals, and help shape proposals for pharma and wellness partners, acting as a trusted SME across the APS scope with a focus on data accuracy and

Qualifications

• 3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharma experience is a plus).
• Exceptional written and verbal communication and client services skills.
• Positive, deadline-driven mindset with the ability to manage multiple stakeholders.
• Strong understanding of digital media pricing models (CPM, CPUV, CPC, etc.).
• Familiarity with CRM tools and order management systems.

Responsibilities

• Campaign Management & Execution: Build and revise media plans within SLA, ensure plan accuracy before client delivery.
• Validate inventory feasibility before plan deployment and address gaps early.
• Maintain and update media plans in OMS for invoicing and revenue booking; process IO changes with cross-functional alignment.
• Collaborate with AdOps, Performance, and internal teams to ensure flawless execution and KPI attainment.
• Flag billing or IO discrepancies immediately and keep systems in sync for clean confirmations.
• Own data accuracy within sales workflow systems and tools.
• Client Relations: Handle time-sensitive inquiries to maintain high client satisfaction; engage with clients to support renewals.
• Strategic Partnership: Propose compelling plans for pharma and wellness partners; manage reallocations and incremental offerings.
• Serve as SME across APS responsibilities, sharing knowledge and best practices with teams.

Skills

Digital publishing sales support

Client services

Exceptional communication

Deadline management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

DCM

Google Analytics

Google Ad Manager

Salesforce

Order Management Systems

Operative

OMS

Job description

RVO Health in Charlotte, NC is seeking a Manager, Account Planning & Success to oversee campaign planning and execution for our media clients. You’ll build and revise media plans, validate inventory, and coordinate with AdOps, Performance, and internal teams to ensure on-time delivery and KPI targets.

You’ll nurture client relationships, support renewals, and help shape proposals for pharma and wellness partners, acting as a trusted SME across the APS scope with a focus on data accuracy and