Manager, Account Planning & Success

Socket.dev; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid Time Off

Holidays

Job summary

RVO Health is seeking a Manager, Account Planning & Success to oversee the operational planning and execution of digital ad campaigns across a hybrid New York City location. You will ensure accurate plans, inventory feasibility, and timely delivery while collaborating with AdOps, Performance, and sales teams to meet KPIs and client billing needs.

You will engage with clients, support renewals, and contribute to proposals for pharmaceutical and wellness partners, coordinating with

Qualifications

• 3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharmaceutical experience is a plus)
• Exceptional written and verbal communication and client services skills
• Positive attitude when responding to frequent deadlines for multiple stakeholders, both internal and external - lead with a sense of urgency
• Strong problem-solving skills, with a proactive approach and the instinct to challenge assumptions rather than take a request at face value
• Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.)
• Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc.
• Bachelor’s degree required

Responsibilities

• Build and revise media plans within SLA, ensuring every plan is accurate and deliverable before it reaches a client.
• Validate inventory feasibility before every plan goes out the door, flagging gaps early rather than after a plan is already live.
• Handle day-to-day changes, optimizations, and maintenance of media plans. Maintain media plans in the Order Management System for accurate invoicing and revenue booking.
• Process insertion order changes and ensure all stakeholders are aligned on campaign tactics and expectations.
• Collaborate with AdOps, Performance, and internal teams to ensure flawless execution - delivering on time, mitigating revenue risk, and meeting or exceeding KPIs.
• Flag billing or IO discrepancies the moment they're spotted, and keep systems in sync so confirmations go out clean.
• Take ownership of data accuracy within sales workflow systems and tools.
• Handle time-sensitive inquiries to maintain high levels of client satisfaction.
• Engage with clients at meetings and events to strengthen relationships and support renewals and retention.
• Help brainstorm and plan compelling proposals for top-tier advertising partners in the pharmaceutical and wellness industries.
• Handle media plan changes for performance reallocations as well as proactive and reactive incremental offerings, coordinating efforts between cross-functional teams to maximize campaign success.
• Serve as a trusted subject matter expert across key areas the APS team is responsible for, proactively sharing knowledge, best practices, and trends with the immediate team and cross-functional partners alike.

Skills

Client services

Communication

Problem solving

Digital media pricing

Time management

Education

Bachelor’s degree

Tools

Microsoft Office

DCM

Google Analytics

Google Ad Manager

CRM tools

Operative

Salesforce

OMS

Job description

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At A Glance

The Account Planning & Success (APS) team is a vital part of our Media business. We oversee the operational planning and execution of digital ad campaigns, focusing on client satisfaction and campaign success. Our collaborative spirit drives us to partner closely with Sales, clients, and other supporting teams to ensure campaigns are planned and executed flawlessly, consistently exceeding expectations. As a Manager, Account Planning & Success, you own accurate, on-time execution across your book of business.

Where You'll Be

Location: New York City | Hybrid

We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Office address: 250 Park Ave South New York, NY 10003

What You’ll Do

Campaign Management & Execution

• Build and revise media plans within SLA, ensuring every plan is accurate and deliverable before it reaches a client.
• Validate inventory feasibility before every plan goes out the door, flagging gaps early rather than after a plan is already live.
• Handle day-to-day changes, optimizations, and maintenance of media plans. Maintain media plans in the Order Management System for accurate invoicing and revenue booking. Process insertion order changes and ensure all stakeholders are aligned on campaign tactics and expectations.
• Collaborate with AdOps, Performance, and internal teams to ensure flawless execution - delivering on time, mitigating revenue risk, and meeting or exceeding KPIs. Align on client monthly billing requirements.
• Flag billing or IO discrepancies the moment they're spotted, and keep systems in sync so confirmations go out clean.
• Take ownership of data accuracy within sales workflow systems and tools.

Client Relations

• Handle time-sensitive inquiries to maintain high levels of client satisfaction.
• Engage with clients at meetings and events to strengthen relationships and support renewals and retention.

Strategic Partnership

• Help brainstorm and plan compelling proposals for top-tier advertising partners in the pharmaceutical and wellness industries, ensuring alignment with strategic campaign objectives including inventory management.
• Handle media plan changes for performance reallocations as well as proactive and reactive incremental offerings, coordinating efforts between cross-functional teams to maximize campaign success.
• Serve as a trusted subject matter expert across key areas the APS team is responsible for, proactively sharing knowledge, best practices, and trends with the immediate team and cross-functional partners alike.

What We’re Looking For

• 3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharmaceutical experience is a plus)
• Exceptional written and verbal communication and client services skills
• Positive attitude when responding to frequent deadlines for multiple stakeholders, both internal and external - lead with a sense of urgency
• Strong problem-solving skills, with a proactive approach and the instinct to challenge assumptions rather than take a request at face value
• Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.)
• Strong understanding of Microsoft Office, DCM, Google Analytics, Google Ad Manager, CRM tools, and order management systems (e.g., Operative, Salesforce, OMS)
• Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc.
• Bachelor’s degree required

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $80,000 - $90,000
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health SupportWellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

*Note actual salary is based on geographic location, qualifications and experience

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY 12/04/2026.

Who We Are:

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [e-mail].

We do not provide visa sponsorship for this role at this time.

#LI-Hybrid

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy