Strategic Business Service and Technical Manager

Day-Wireless-1; Milwaukie (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Day-Wireless-1 is seeking a Division Manager to oversee day-to-day technical and operational performance, directly supervising technicians, Field Service Managers and others supporting LMR, DAS and ERCES systems.

You will drive contract growth, manage renewals, lead large projects, coordinate with service, project, technical and sales teams, conduct site walks, and oversee subcontractors to ensure on-time, on-budget delivery.

Qualifications

• Associate degree in electronics or wireless systems repair; plus minimum four years related work experience in electronic communications repair.
• FCC General Radiotelephone Operator License (GROL) required.
• ETA-Certified Service Manager (CSM) preferred; OEM certifications welcome.
• Driver’s license and passport valid for travel outside the United States.

Responsibilities

• Grow the service contract revenue business annually.
• Maintain current and contract renewal program.
• Lead RFP/Q responses from service perspective and quote services; ensure understanding of SOW and post-sale requirements.
• Directly reports to the ASM and primarily oversees SeaTac with statewide responsibilities.
• Collaborate with service managers, project managers, technical leads, and the sales team to drive revenue growth.
• Provide project oversight and manage subcontractors; generate quotations and oversee projects.

Skills

Project management

Leadership

Client relationships

Contract management

Sales support

Team collaboration

Site walks

Education

Associate degree in electronics & wireless systems

FCC General Radiotelephone Operator License (GROL)

ETA-Certified Service Manager (CSM) preferred

OEM certifications (Motorola, BDA/DAS)

Driver's license

Passport for international travel

Job description

Summary: Responsible for managing the day to day Technical and Operational performance of the Division. Directly manage technicians, Field Service Managers and others supporting multiple clients and solution types including LMR, DAS and ERCES systems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Contract Management

• Grow the service contract revenue business annually
• Maintain current and contract renewal program
• Create new avenues for contract growth, including program rollouts and template documentation.

Special Projects & Project Management

• Assignment as PM to special projects (large or critical)
• PM oversight to ensure effective project management
• Leadership of specific projects to manage completion timelines

Large Quote & RFQ/P Responsibility

• Lead role is RFP/Q responses from service perspective
• Quote services
• Complete understanding of SOW and Post-Sale requirements

Responsibilities, Tasks and Definitions

• Directly reports to the ASM
• Primarily accountable for SeaTac, with certain responsibilities extending statewide
• Focuses entirely on revenue generation or activities that directly contribute to revenue growth
• Establishes crucial relationships with customers and Motorola (or other contractors), prioritizing these connections
• Collaborates with service managers, project managers, technical leads, and the sales team
• Shares expertise and knowledge to enhance the success of DWS
• Demonstrates leadership qualities
• Conducts site walks as per project-specific requirements
• Assumes project management duties when necessary
• Oversees subcontractors' activities
• Generates quotations
• Provides project oversight

Education and/or Experience

• Associate degree (A.A.) or equivalent from two‑year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience
• Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL)
• ETA-Certified Service Manager (CSM) is preferred
• Original Equipment Manufacturer (OEM) Certifications (Test Equipment, Data Platforms, Motorola, BDA/DAS) is ideal
• Driver’s License required
• Passport valid for travel outside the United States required