Strategic Business Service and Technical Manager

Day Wireless Systems; Milwaukie (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

Day Wireless Systems is seeking an experienced leader to manage the day-to-day technical and operational performance of the division in Oregon. You will directly supervise technicians, field service managers and staff supporting LMR, DAS and ERCES solutions, while driving revenue through contract growth.

Responsibilities include leading large quotes from a service perspective, ensuring SOW alignment, and coordinating with customers and contractors.

Qualifications

• Degree or equivalent in electronics and wireless systems repair.
• FCC Commercial License (GROL) required or preferred.
• Travel may be required outside the United States.
• Experience with contractor and sales collaboration is a plus.

Responsibilities

• Directly manage technicians, field service managers and others.
• Grow service contract revenue and manage renewals.
• Lead project management for large or critical projects.
• Prepare quotes and ensure SOW alignment.
• Coordinate with customers, Motorola and subcontractors.

Skills

Leadership

Project management

Contract management

Client relationships

Sales/revenue growth

Team collaboration

Quotations & bids

Site walks & field oversight

Education

Associate degree in electronics & wireless systems

FCC GROL license

ETA-Certified Service Manager (CSM) preferred

OEM certifications (Test Equipment, Motorola, BDA/DAS)

Driver's license

Passport for travel

Job description

Summary

Responsible for managing the day to day Technical and Operational performance of the Division. Directly manage technicians, Field Service Managers and others supporting multiple clients and solution types including LMR, DAS and ERCES systems.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Contract Management

• Grow the service contract revenue business annually
• Maintain current and contract renewal program
• Create new avenues for contract growth, including program rollouts and template documentation.

Special Projects & Project Management

• Assignment as PM to special projects (large or critical)
• PM oversight to ensure effective project management
• Leadership of specific projects to manage completion timelines

Large Quote & RFQ/P Responsibility

• Lead role is RFP/Q responses from service perspective
• Quote services
• Complete understanding of SOW and Post-Sale requirements

Responsibilities, Tasks and Definitions

• Directly reports to the ASM
• Primarily accountable for SeaTac, with certain responsibilities extending statewide
• Focuses entirely on revenue generation or activities that directly contribute to revenue growth
• Establishes crucial relationships with customers and Motorola (or other contractors), prioritizing these connections
• Collaborates with service managers, project managers, technical leads, and the sales team
• Shares expertise and knowledge to enhance the success of DWS
• Demonstrates leadership qualities
• Conducts site walks as per project-specific requirements
• Assumes project management duties when necessary
• Oversees subcontractors' activities
• Generates quotations
• Provides project oversight

Education and/or Experience

• Associate degree (A.A.) or equivalent from two-year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience
• Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL)
• ETA-Certified Service Manager (CSM) is preferred
• Original Equipment Manufacturer (OEM) Certifications (Test Equipment, Data Platforms, Motorola, BDA/DAS) is ideal
• Driver's License required
• Passport valid for travel outside the United States required