Strategic Business Banking Relationship Manager

Citi; California (MO); On-site; USD 99,000 - 148,000; Full time

Job summary

The Business Banker role at Citi in Alameda, CA focuses on proactively sourcing and retaining customer relationships, acting as SME on Deposit, Credit, and Cash Management products across branches in the area.

You will lead cross-branch collaboration with Wealth Management, Mortgage, and Consumer teams, manage credit requests up to $250K with senior bankers support, and drive a comprehensive sales plan to grow the book and ensure world-class client experience.

Qualifications

• 5-8 years of experience, preferably 2-5 years banking experience or 2-3 years in Business Banking
• Exceptional consulting skills; ability to probe, listen, clarify and present information to advance sales transactions
• Demonstrate analytical skills and ability to assimilate complex financial and company operating information
• Professional presentation skills
• Strong working knowledge of credit structuring and processing; credit trained preferred
• Highly effective communication and influence skills
• Customer oriented and responsive
• Superior organizational skills
• Mortgage loan originator registration required; maintain and renew annually

Responsibilities

• Lead as the subject matter expert across a broad sales Area of assigned branches, which comprise of branch stakeholders and other Area partners (e.g. Wealth Management, Mortgage)
• Partner with cross retail segment Area peers spanning Wealth Management, Consumer and Mortgage and initiate collaboration to optimize relationships to execute sales plan
• Accountable to scorecard metrics and KPI’s as defined by Senior Management
• Support the development of small business knowledge and skills to assigned branch Area team through execution of joint sales activities, ongoing training, and identifying referral opportunities
• Call on your assigned book of high valued clients, to deepen the relationship and retain their business, while owning, responding to, and proactively uncovering future needs, roadblocks, or risks for the business to achieve their goals
• Educate and introduce clients to the appropriate products and services that fit their needs and grow both the balance and revenue of your portfolio
• Manage credit requests up to $250K, and work closely with Sr. Business Bankers on lending relationships over $250K
• Develop and execute an integrated and comprehensive sales plan to achieve scorecard results, drive acquisition of new to bank clients and target industry/sectors maximizing the highest potential across designated territory
• Adhere to sales management routines, sales practices and protocols for Business Banking to ensure compliance with all policies and procedures
• Proactively manage portfolio of assigned high value clients. Expand business banking customer relationships by identifying needs and maximizing opportunities while ensuring customer satisfaction and retention
• Foster teamwork and Business Banking knowledge in all assigned branches to ensure a positive customer experience. Be accountable to client service scores
• Collaborate with Consumer and Wealth business partners to deepen client relationships
• Work closely with the credit/risk team and Branches to facilitate loan closings, including pipeline management, loan escalations / appeals and advocacy, application quality and pricing issues
• Strictly adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion and updating of all required documentation
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills

Sales consulting

Relationship building

Credit knowledge

Analytical thinking

Communication

Time management

Education

Bachelor's/University degree or equivalent experience

Job description

The Business Banker role at Citi in Alameda, CA focuses on proactively sourcing and retaining customer relationships, acting as SME on Deposit, Credit, and Cash Management products across branches in the area.

You will lead cross-branch collaboration with Wealth Management, Mortgage, and Consumer teams, manage credit requests up to $250K with senior bankers support, and drive a comprehensive sales plan to grow the book and ensure world-class client experience.