Strategic Business Analyst: Drive Process Excellence & Data Insights

Eastern Lift Truck Co.; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Delta Star Inc. is seeking a collaborative and analytical Business Analyst to bridge business needs with technology solutions. You will evaluate processes, gather requirements, analyze data, and support initiatives to improve efficiency and performance.

The role partners with leaders and IT teams to transform needs into actionable requirements, support ERP/CRM systems, and drive continuous improvement through data-driven decisions.

Qualifications

• Bachelor's degree in a related field.
• 3+ years of experience in business analysis or related field.
• Experience gathering and documenting business requirements.

Responsibilities

• Gather, document, validate, and manage business and functional requirements.
• Facilitate stakeholder meetings and process discovery sessions.
• Develop process maps, workflows, and requirements documentation.
• Analyze processes for efficiency, standardization, automation, and improvement.
• Support enterprise applications (ERP, CRM, reporting platforms).
• Serve as liaison between business users, technical teams, vendors, and project stakeholders.
• Analyze data to identify trends, risks, and opportunities.
• Develop reports, dashboards, and analytical tools for decision-making.
• Participate in solution design, testing, validation, implementation, and post-go-live activities.
• Support UAT and change management initiatives.
• Track project requirements, risks, issues, dependencies, and actions.
• Communicate status, recommendations, and findings to stakeholders.
• Support continuous improvement and tech-enabled transformation.

Skills

Business analysis

Requirements management

Stakeholder management

Process mapping

Data analysis

Analytical thinking

Education

Bachelor's degree in Business Administration, Information Technology, Information Systems, Data Analytics, Finance, Marketing, or related field

Tools

Microsoft Dynamics 365 (D365)

Power BI

Tableau

Job description

Delta Star Inc. is seeking a collaborative and analytical Business Analyst to bridge business needs with technology solutions. You will evaluate processes, gather requirements, analyze data, and support initiatives to improve efficiency and performance.

The role partners with leaders and IT teams to transform needs into actionable requirements, support ERP/CRM systems, and drive continuous improvement through data-driven decisions.