Strategic Business Analyst for Client Care Center

Delta Airlines; Denver (CO); On-site; USD 28,000 - 41,000; Full time

Job summary

Delta Air Lines in Denver is seeking a Business Analyst to transform operations data into actionable insights. You will collaborate with the Tasks Advancement and Backing division and other DLV divisions to analyze activity data, improve processes, and support revenue growth and cost savings.

You will build and maintain reports, dashboards, and models, help optimize call center workflows, and assist in finance‑related processes such as bonuses and payroll updates.

Qualifications

• Bachelor's degree required; four year college degree or equivalent.
• Experience with relational databases and SQL.
• Ability to work independently and in a team.
• Strong analytical and editing skills.

Responsibilities

• Analyze operations data to improve revenue, cost savings, and process efficiency.
• Maintain performance of broadcast communications processes and services.
• Support OPSCenter finance processing and payroll changes.
• Prepare OPSCenter reports for finance handling.
• Define, develop, test and deliver client‑facing applications.

Skills

Data analysis

Reporting

SQL

Communication

Problem solving

Python

JavaScript

Java

C#/Net

Education

Bachelor's degree

Tools

MySQL

SQL Server

Prophet

DB2

Informix

Job description

Delta Air Lines in Denver is seeking a Business Analyst to transform operations data into actionable insights. You will collaborate with the Tasks Advancement and Backing division and other DLV divisions to analyze activity data, improve processes, and support revenue growth and cost savings.

You will build and maintain reports, dashboards, and models, help optimize call center workflows, and assist in finance‑related processes such as bonuses and payroll updates.