Strategic Business Analyst — CIMS Modernization

SOMERSET STAFFING; Tallahassee (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

The Department's OIT seeks an experienced Business Analyst for the OBIS Modernization Program, serving as a bridge among a large departmental user base, internal technical teams, and external vendors for the CIMS offender management system. The Business Analyst analyzes workflows, translates user friction into functional requirements, and guides a phased rollout.

Responsibilities include post-deployment stabilization with Tier 1/2 troubleshooting, gap analysis, and collaboration with vendors to

Qualifications

• Experience eliciting, analyzing, and documenting business processes and functional requirements.
• Ability to map current-state operational workflows and evaluate application readiness for new system phases.
• Strong diagnostic skills to execute Tier 1 and Tier 2 support, isolating system defects from user errors.
• Gather field data to identify operational gaps and technical friction points in live systems.
• Skill in acting as a central bridge between large user bases, technical teams, and external vendors.
• Ability to translate user friction and field observations into actionable technical requirements for developers.
• Experience working with external vendors to triage software defects and prioritize fixes.
• Capable of managing multiple concurrent projects and adapting to changing priorities.
• Strong verbal and written communication skills to convey complex issues simply.

Responsibilities

• Serve as the principal liaison between department users, internal technical teams, and external vendors for the CIMS platform.
• Analyze operational workflows to evaluate readiness across phased rollout and guide requirements.
• Translate user friction into actionable functional requirements for ongoing development.
• Collaborate with stakeholders to align technical solutions with departmental strategies; participate as project team member.
• Lead post-deployment stabilization with field data, gap analysis, and Tier 1/2 troubleshooting; coordinate with vendors.

Skills

Business Analysis

Process Analysis

Technical Troubleshooting

Gap Analysis

Stakeholder Management

Requirements Translation

Vendor Collaboration

Project Execution

Communication

Education

Bachelor's degree in CS/IS/BA

Tools

Jira

ServiceNow

Azure DevOps

Job description

The Department's OIT seeks an experienced Business Analyst for the OBIS Modernization Program, serving as a bridge among a large departmental user base, internal technical teams, and external vendors for the CIMS offender management system. The Business Analyst analyzes workflows, translates user friction into functional requirements, and guides a phased rollout.

Responsibilities include post-deployment stabilization with Tier 1/2 troubleshooting, gap analysis, and collaboration with vendors to