Senior Business Analyst

Tech Army, LLC; Tallahassee (FL); On-site; USD 65,000 - 105,000; Full time

Job summary

Tech Army, LLC is seeking an experienced Business Analyst to support a major enterprise modernization initiative with our customer. This role requires collaboration with business users, technical teams, and external vendors throughout rollout, production stabilization, troubleshooting, and user adoption.

You will gather requirements, analyze workflows, perform gap analysis, support a phased rollout, and mentor junior staff.

Qualifications

• Experience gathering and documenting business requirements.
• Knowledge of business process and workflow analysis.
• Ability to translate problems into technical requirements.
• Strong written and verbal communication skills.
• Experience with defect management and issue resolution.
• Vendor and stakeholder management capabilities.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Analyze current-state workflows and identify gaps.
• Support a phased rollout of a next-generation offender management platform.
• Perform Tier 1 and Tier 2 troubleshooting.
• Determine whether production issues are defects or user/training issues.
• Translate field issues into actionable requirements.
• Conduct operational gap analysis and post-deployment stabilization.
• Coordinate with external vendors to triage defects.
• Serve as liaison among business users, technical teams, developers, and vendors.
• Support user adoption and change-management activities.
• Provide mentorship to junior staff as needed.

Skills

Business analysis

Requirements elicitation

Process analysis

Stakeholder management

Vendor management

Troubleshooting

Communication

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Jira

ServiceNow

Azure DevOps

Job description

We’re seeking an experienced Business Analyst to support a major enterprise modernization initiative with our customer. This is not a documentation-only BA role. We’re looking for someone who can work directly with business users, technical teams, and external vendors throughout system rollout, production stabilization, troubleshooting, defect management, and user adoption.

What You’ll Do

• Gather, analyze, and document business and functional requirements
• Analyze current-state workflows and identify process and system gaps
• Support a phased rollout of a next-generation offender management platform
• Perform Tier 1 and Tier 2 application troubleshooting
• Determine whether production issues are system defects or user/training issues
• Translate field issues and user feedback into actionable functional requirements
• Conduct operational gap analysis and support post-deployment stabilization
• Work directly with external vendors to triage defects and prioritize fixes
• Serve as a liaison among business users, technical teams, developers, and vendors
• Support user adoption and change-management activities
• Provide guidance and mentorship to junior staff and field users as needed

Required Experience

• Strong Business Analysis and requirements elicitation experience
• Business process and workflow analysis
• Gap analysis and problem-solving
• Tier 1/Tier 2 application or production support experience
• Defect identification, troubleshooting, and issue resolution
• Strong stakeholder and vendor management skills
• Ability to translate business/user problems into requirements for technical teams
• Strong written and verbal communication skills
• Ability to work effectively across multiple projects and changing priorities

Education

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, OR equivalent qualifying work experience. Relevant experience may substitute for education on a year-for-year basis.

Highly Preferred

• Large-scale system implementation and phased rollout experience
• Public-sector or government experience
• Corrections, criminal justice, offender management, or case-management system experience
• Agile, Scrum, or Kanban experience
• Experience with Jira, ServiceNow, Azure DevOps, or similar ALM/ticketing tools
• Change-management and system-adoption experience
• Experience leading workstreams or mentoring junior staff
• ECBA, CCBA, ITIL Foundation, or related certifications