Strategic BI Analyst - Operations & Supply Chain Insights

Navy Federal Credit Union

Winchester (VA)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

Navy Federal Credit Union is seeking a Business Intelligence Analyst to partner with Workplace Infrastructure & Logistics and Administrative Services. The role focuses on analytics, automation, KPI development, and enterprise reporting to improve service delivery and resource planning.

The analyst will consolidate data from multiple systems, build dashboards, and deliver insights for strategic decision-making.

Qualifications

College/university degree or 1-2 years of experience in data analysis and reporting.
Familiarity with reporting capabilities of existing ERP, CRM and/or database software vendors.
Familiarity with querying and/or programming for data analysis
Basic understanding of visualization & reporting components
Knowledge of statistical methods, mathematical techniques, forecasting, cost-benefit analysis
Research skills
Interpersonal skills

Responsibilities

Partner with leaders to translate business questions into analytical solutions and actionable recommendations.
Analyze operational performance across facilities, workplace services, food services, mail, print, supply chain, logistics, and asset management functions.
Identify trends, risks, performance gaps, resource utilization opportunities, and operational improvement initiatives through root cause analysis, modeling, and business case development.
Design and implement KPI frameworks that align operational activities with organizational objectives.
Partner with business leaders to identify critical success measures, performance drivers, and service-level indicators.
Develop performance scorecards that support operational, tactical, and executive decision-making.
Establish measurement hierarchies that enable metrics to roll from frontline operations through executive reporting.
Support WIL's data governance initiatives by promoting data quality, ownership, stewardship, metadata management, and standardized business definitions.
Collaborate with Business Data Owners, Data Stewards, and Enterprise Data Governance teams to improve trust and consistency of operational data assets.
Assist in establishing governance processes that support regulatory, audit, compliance, and reporting requirements.
Design and maintain dashboards, scorecards, and operational reporting solutions.
Integrate data from multiple business systems into unified reporting environments.
Develop automated monitoring, alerts, and performance visibility tools.
Support development of centralized operational data repositories and reporting environments.
Design automated workflows and reporting processes using Power Platform and other modern analytics technologies.
Improve operational data collection, integration, and reporting through automation and process redesign.
Develop analytical models supporting workforce planning, labor analysis, budgeting, forecasting, and resource allocation decisions.
Analyze operational demand, service utilization, and workload trends to support capacity planning efforts.
Provide scenario analysis and forecasting to help leaders evaluate future operational needs and investment decisions.