Strategic Benefits Relationship Manager

Brown & Brown; Greensboro (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Brown & Brown in Greensboro, NC seeks a Benefits Relationship Manager to join our growing team. You will provide prompt customer service, manage inquiries, and coordinate with insurance carriers to ensure timely delivery of services.

Responsibilities include building strong client relationships, handling renewals and plan details, and ensuring compliance documentation is accurately recorded. Strong communication and confidentiality are essential.

Qualifications

• 2+ years of customer service experience in the insurance industry.
• Knowledge of employee benefits including medical, disability, life, AD&D, dental and vision.
• Experience handling renewals, service needs, and customer escalations.
• Strong verbal and written communication skills.
• High level of confidentiality.
• Proficient in Microsoft Windows environment (Word, Excel, PowerPoint).

Responsibilities

• Establish strong relationships with customers and insurance carriers.
• Provide proactive support to assigned customers; act as primary contact between customers and carriers.
• Collaborate and delegate within the team to meet timelines.
• Set up accounts, collect documents, and review plan details with customers and carriers.
• Receive and respond to inquiries on policy questions, changes, billing, and services.
• Document renewals and insurance operations compliance in agency systems.
• Promote teamwork and a positive attitude within the department.
• Participate in training to stay current on industry information and licensing requirements.
• Exercise other duties as assigned.

Skills

Customer service

Benefits knowledge

Renewals management

Communication skills

Confidentiality

MS Office proficiency

Education

Bachelor's degree not specified

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Brown & Brown in Greensboro, NC seeks a Benefits Relationship Manager to join our growing team. You will provide prompt customer service, manage inquiries, and coordinate with insurance carriers to ensure timely delivery of services.

Responsibilities include building strong client relationships, handling renewals and plan details, and ensuring compliance documentation is accurately recorded. Strong communication and confidentiality are essential.