Strategic Benefits Client Manager

WTW; California (MO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health and Welfare benefits package

Paid Holidays & PTO

401(k) retirement plan

Job summary

WTW is seeking a Total Rewards Client Manager to support Newfront employee benefits clients, delivering optimal benefit programs, communication, and service administration. You will build strong client relationships, manage calendars, renewals, and open enrollment, and coordinate with the technology team to ensure accurate compliance deliverables and successful implementations.

The role emphasizes exceptional communication, cross-functional collaboration, and the ability to handle complex client

Qualifications

• Minimum 3–5 years of insurance industry experience.
• Employee Benefits experience required.
• Exceptional communication skills: written, public speaking and presentation.
• Ability to manage client plans and meetings.
• New York, Massachusetts, Tennessee, or California Life License required or completed within 1 month.

Responsibilities

• Build strategic relationships with clients and carrier partners.
• Serve as the primary contact for clients and support consultants on accounts.
• Manage client project plans and lead client calls.
• Assist with client meeting deliverables and participate in meetings.
• Manage the annual client calendar including renewal and marketing processes.
• Attend and conduct client meetings, including renewal and open enrollment.
• Manage escalated and complex client issues with minimal guidance.
• Manage product and carrier implementations.
• Coordinate client technology solutions with Total Rewards Technology team.

Skills

Insurance expertise

Employee Benefits experience

Communication skills

Customer service

Problem-solving

Project coordination

Data analysis

Multi-tasking

Relationship building

Account management

Education

Life Insurance license (home state) or eligible within 1 month

Job description

WTW is seeking a Total Rewards Client Manager to support Newfront employee benefits clients, delivering optimal benefit programs, communication, and service administration. You will build strong client relationships, manage calendars, renewals, and open enrollment, and coordinate with the technology team to ensure accurate compliance deliverables and successful implementations.

The role emphasizes exceptional communication, cross-functional collaboration, and the ability to handle complex client