Strategic Back-Office Loan Modification Specialist

Tata Consultancy Services; Cincinnati (OH); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Parental Leaves

401K Plan

Training Reimbursement

Job summary

Tata Consultancy Services is seeking a Back Office Loan Modification Specialist (Need Local) for a direct-hire, full-time position in the Cincinnati area. The role focuses on reviewing, processing, and implementing loan modification requests for auto finance customers in hardship, ensuring compliance with policies and regulatory requirements while maintaining data accuracy.

You will support front-line teams, update servicing systems, and contribute to process improvements in a

Qualifications

• 2-4 years of experience in loan servicing, collections, auto finance, or financial operations.
• Experience handling loan modifications, restructuring, or hardship programs preferred.
• Strong knowledge of loan servicing systems and processes.
• Proficiency in MS Excel and loan servicing platforms.
• Ability to manage high-volume workloads and meet deadlines.
• Strong organizational and documentation skills.
• Familiarity with regulatory guidelines related to lending and servicing.

Responsibilities

• Review and evaluate loan modification requests and supporting documentation.
• Assess eligibility based on guidelines, policies, and risk parameters.
• Process modifications including term extensions, payment deferrals, interest rate adjustments, or restructures.
• Ensure timely and accurate updating of loan servicing systems.
• Verify completeness and accuracy of borrower documentation.
• Ensure modifications are compliant with regulatory requirements.
• Maintain records of modifications, decisions, and approvals for audits.
• Coordinate with customer service, collections, and underwriting teams to facilitate modifications.
• Input and maintain loan data in servicing platforms; perform quality checks.

Skills

Analytical thinking

Decision making

Attention to detail

Cross-functional collaboration

Strong communication

MS Excel

Education

High School Diploma or equivalent

Tools

Loan servicing platforms

Loan servicing systems

Job description

Tata Consultancy Services is seeking a Back Office Loan Modification Specialist (Need Local) for a direct-hire, full-time position in the Cincinnati area. The role focuses on reviewing, processing, and implementing loan modification requests for auto finance customers in hardship, ensuring compliance with policies and regulatory requirements while maintaining data accuracy.

You will support front-line teams, update servicing systems, and contribute to process improvements in a