Strategic B2B Growth Manager - HVAC/MEP

YES, LLC; Dickinson (ND); On-site; USD 42,000 - 65,000; Full time

Job summary

YES, LLC is seeking a Business Development Representative to manage customer relationships, develop sales plans, and assist in communications between clients and field personnel. The role emphasizes frontline client care, coordination, and promoting company services.

The ideal candidate will communicate well via phone, email, and in-person, balance customer vs. company needs, and support recruiting and events as needed. This position reports to the Business Development leadership.

Qualifications

• Thinking on their feet to overcome changes in scope, schedule, and job conditions
• Independent decision making
• Prioritizes according to needs of project and customers
• Catches and corrects errors in a timely manner
• Intermediate to advanced computer literacy, including Word processing, spreadsheets and accounting software
• Ability to work well with others under deadline situations
• Strong written and verbal communication skills and organizational skills
• Ability to work independently, take initiative, set priorities, and see projects through to completion
• Problem-solving skills and ability to report problems to the Operations manager and President
• Strong service orientation
• Knowledge of the project structure in a client/consultant business

Responsibilities

• Provide outstanding customer service and act as a client-care officer through direct contact with new and existing customers and partners.
• Develop sales plans and standard operating procedures to be used throughout the company.
• Ensure customer satisfaction through ongoing communication and relationship management; resolve issues post-sale.
• Communicate sales orders, job creations, customer issues, and any other customer-related needs.
• Act as internal project coordinator on customer jobs, as assigned.
• Coordinate resolution of customer problems and complaints with stakeholders.
• Build and maintain strong customer and employee relationships.
• Assist Project Foremen with sales promotions, customer satisfaction surveys, sales calls, inquiries, and visits.
• Assist operations with creation and generation of sales forecasts and reports, updating supervisor frequently.
• Interact daily with customers and maintain detailed sales log information regarding interactions and contacts.
• Demonstrate accountability toward company, coworkers, and customers.

Skills

Communication

Organizational skills

Problem solving

Multitasking

Accountability

Leadership

Interpersonal skills

Teamwork

Time management

Adaptability

Tools

Microsoft Office

Work order system

QuickBooks

HRIS

Excel

Job description

YES, LLC is seeking a Business Development Representative to manage customer relationships, develop sales plans, and assist in communications between clients and field personnel. The role emphasizes frontline client care, coordination, and promoting company services.

The ideal candidate will communicate well via phone, email, and in-person, balance customer vs. company needs, and support recruiting and events as needed. This position reports to the Business Development leadership.