Strategic AVP, Cards & Payments Operations

Farmers Insurance Federal Credit Union; Burbank (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Farmers Insurance Federal Credit Union is seeking an Associate Vice President, Cards & Payments Operations to provide strategic and operational leadership for the credit union’s cards and payments functions across consumer, business, and commercial channels. This role drives operational excellence, process optimization, vendor management, and outstanding member service.

You will develop and execute the operational strategy, oversee day-to-day operations, establish scalable processes, mitigate

Qualifications

• 8+ years of leadership experience in banking or credit union operations.
• 5+ years managing Cards/Payments operations teams.
• Experience managing third-party vendors and strategic operational partnerships.
• Experience leading transformation initiatives.
• Familiarity with Visa/Mastercard operating rules.

Responsibilities

• Lead the Cards & Payments Operations functions and strategy.
• Ensure operational excellence across payment channels.
• Oversee vendor relationships and performance reviews.
• Develop and monitor operational metrics and dashboards.
• Lead governance meetings and contract renewals.
• Oversee risk controls, compliance and audit readiness.
• Oversee implementation of new payment services and system upgrades.

Skills

Leadership

Operational strategy

Vendor management

Lean methodologies

Risk & compliance

Project management

Education

Bachelor’s degree (Business Administration/Finance/Operations)

Job description

Farmers Insurance Federal Credit Union is seeking an Associate Vice President, Cards & Payments Operations to provide strategic and operational leadership for the credit union’s cards and payments functions across consumer, business, and commercial channels. This role drives operational excellence, process optimization, vendor management, and outstanding member service.

You will develop and execute the operational strategy, oversee day-to-day operations, establish scalable processes, mitigate