Strategic AR & Collections Specialist

Socket.dev; Pensacola (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Major health and dental insurance

Life insurance

Long term disability

401K with company match

Paid sick, vacation and holidays (8)

Professional training and industry认证

Referral incentives

Continuing education reimbursement

Job summary

ECS is seeking a Collections Specialist to manage accounts receivable, contact customers with overdue balances, secure payments, and provide updates to the accounting management team. The ideal candidate will have strong communication skills, a professional demeanor, and a commitment to resolving debts while maintaining positive customer relationships.

Responsibilities include monitoring aging reports, outreach via phone/email/letters, negotiating settlements, resolving disputes, keeping

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in finance or business a plus.
• Proficient in Microsoft Office; Power BI a plus.
• Excellent communication and active listening; detail-oriented.

Responsibilities

• Monitor aging reports to identify past-due accounts and prioritize outreach.
• Contact customers daily via phone, email, and letters to request payment on overdue balances.
• Negotiate settlements and establish realistic repayment schedules or payment plans.
• Investigate billing discrepancies or customer complaints and coordinate with internal teams to fix them.
• Document all collection activities, payment agreements, and status updates in the billing system.
• Prepare and maintain collection status reports.

Skills

Microsoft Office proficiency

Power BI experience

Excellent communication

Detail-oriented

Education

High School Diploma or Equivalent

Associate or Bachelor’s in Finance or Business a plus

Tools

Power BI

Microsoft Excel

Billing system

Job description

ECS is seeking a Collections Specialist to manage accounts receivable, contact customers with overdue balances, secure payments, and provide updates to the accounting management team. The ideal candidate will have strong communication skills, a professional demeanor, and a commitment to resolving debts while maintaining positive customer relationships.

Responsibilities include monitoring aging reports, outreach via phone/email/letters, negotiating settlements, resolving disputes, keeping