Strategic Administrative Relationship Manager

EY; Minneapolis (MN); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Medical & dental coverage

Pension and 401(k)

Job summary

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, ensuring satisfaction with our administrative services. The role requires strong communication, strategic thinking, and collaboration across nearshore and onshore teams to optimize service delivery.

The position emphasizes managing complex projects, improving processes, and maintaining policy compliance.

Qualifications

• Bachelor’s degree or related field; equivalent work experience.
• 6-8 years relevant experience in roles with stakeholder management.
• 3 years of experience managing complex projects and/or direct people management.
• Experience with MS Office, dashboards, and reporting metrics as storytelling data.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand their administrative support needs.
• Collaborate with local management to foster trust and partnership.
• Serve as the main point of contact with PPMDDs and address requests or escalations.
• Identify quality issues or risks and proactively address them.
• Improve administrative processes to enhance efficiency across the organization.
• Ensure compliance with company policies in all interactions.
• Plan and execute projects requiring administrative support.
• Conduct outreach to obtain feedback on service experience.

Skills

Communication

Relationship management

Strategic mindset

Process improvement

Project management

Stakeholder management

Multi-tasking

Education

Bachelor’s degree or equivalent

3+ years managing complex projects

6-8 years relevant experience

Tools

MS Office & Excel

Dashboards & reporting

Job description

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, ensuring satisfaction with our administrative services. The role requires strong communication, strategic thinking, and collaboration across nearshore and onshore teams to optimize service delivery.

The position emphasizes managing complex projects, improving processes, and maintaining policy compliance.