Strategic Administrative Relationship Manager

EY; Hartford (CT); Hybrid; USD 67,000 - 125,000; Full time

Job summary

EY is seeking an Administrative Relationship Manager, Supervising Associate to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, understanding their needs and ensuring satisfaction with our administrative services. The role emphasizes collaboration with nearshore and onshore teams to optimize service delivery.

The position requires strong communication, strategic thinking, and project management skills, supporting a fast-paced environment

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6-8 years relevant experience.
• 3 years experiencing managing complex projects and/or direct management of people.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the local management to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain an comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Assist in the planning and execution of projects and initiatives that require administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem-solving.
• Working with near-shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Creates a knowledge transfer culture within the team.

Skills

Relationship management

Communication

Client focus

Problem solving

Negotiation

Presentation

Attention to detail

Project management

Multitasking

Education

Bachelor’s degree in related discipline, or equivalent work experience

Tools

MS Excel

Dashboards

Job description

EY is seeking an Administrative Relationship Manager, Supervising Associate to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, understanding their needs and ensuring satisfaction with our administrative services. The role emphasizes collaboration with nearshore and onshore teams to optimize service delivery.

The position requires strong communication, strategic thinking, and project management skills, supporting a fast-paced environment