Strategic Administrative Relationship Manager

EY; Alpharetta (GA); Hybrid; USD 67,000 - 125,000; Full time

Job summary

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with PPMDDs across our US operations. You will understand their administrative support needs, set service expectations, and coordinate with management to deliver solutions that improve efficiency and quality.

You will lead complex projects, monitor performance against service parameters, and work with near‑shore and onshore teams to ensure compliant, high‑quality

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience.
• 3 years managing complex projects and/or direct people.
• Experience with MS Office, dashboards and reporting metrics as storytelling through data.

Responsibilities

• Build and maintain strong relationships with 450+ PPMDDs to understand administrative support needs.
• Maintain a professional relationship with local management to foster trust and collaboration.
• Act as the main point of contact with PPMDDs.
• Identify, track and address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or escalations.
• Develop and implement strategies to improve administrative processes and efficiency across the organization.
• Maintain understanding of company policies to ensure compliance in all administrative interactions.
• Resolve administrative issues in a timely and professional manner.
• Plan and execute projects requiring administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain daily check-ins and be available to address concerns.
• Collaborate with near-shore and onshore management to improve service delivery.
• Create a knowledge transfer culture within the team.

Skills

Relationship management

Communication

Stakeholder engagement

Client-focused solutions

Negotiation skills

Presentation skills

Attention to detail

Project management

Multitasking

Education

Bachelor’s degree or equivalent

Tools

MS Office

MS Excel

Dashboards

Reporting metrics

Job description

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with PPMDDs across our US operations. You will understand their administrative support needs, set service expectations, and coordinate with management to deliver solutions that improve efficiency and quality.

You will lead complex projects, monitor performance against service parameters, and work with near‑shore and onshore teams to ensure compliant, high‑quality