Strategic Administrative Relationship Manager

EY; Rogers (AR); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Medical & dental coverage

401(k) plan

Job summary

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and sustain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs) and ensure satisfaction with administrative services.

The role requires excellent communication, strategic thinking, and collaboration across nearshore and onshore teams to optimize service delivery and process efficiency. A bachelor’s degree and 6–8 years of relevant experience are required.

Qualifications

• Bachelor’s degree required or equivalent work experience.
• 6-8 years relevant experience.
• 3 years experiencing managing complex projects and/or direct management of people.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as storytelling through the data.

Responsibilities

• Build and maintain strong relationships with 450 plus PPMDDs to understand their administrative support needs.
• Maintain professional relationships with local management to foster trust, collaboration, and partnership.
• Act as the main point of contact with PPMDDs.
• Identify, track and address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or issue escalations.
• Develop and implement strategies to improve administrative processes and efficiency.
• Maintain understanding of company policies and procedures to ensure compliance in all administrative interactions.

Skills

Relationship management

Communication

Negotiation

Presentation

Attention to detail

Project management

Multi-tasking

Education

Bachelor’s degree in related discipline

Tools

MS Excel

Dashboards

Reporting metrics

Job description

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and sustain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs) and ensure satisfaction with administrative services.

The role requires excellent communication, strategic thinking, and collaboration across nearshore and onshore teams to optimize service delivery and process efficiency. A bachelor’s degree and 6–8 years of relevant experience are required.