Strategic Accounts & Value Realization Lead

Faro Health

New York (NY)

Hybrid

USD 143,000 - 173,000

Full time

14 days+

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Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic)

Short/Long Term Disability

Paid Time Off (Flexible Vacation)

Training & Development Reimbursement

Hybrid Work Environment

Stock Option Plan

Job summary

Faro Health is seeking a Customer Strategy Manager to partner with global pharmaceutical and biotech clients, unlocking measurable value from Faro's AI-powered platform. You will lead strategic initiatives, drive adoption, and translate complex capabilities into tangible operational impact at enterprise scale.

Join a growth-focused team that blends strategy, customer success, change management, and AI-enabled clinical development transformation.

Qualifications

5+ years in strategy consulting, business advisory, customer strategy, customer success or similar roles.
Strong understanding of pharma R&D or clinical development.
Structured problem solving to convert ambiguity into a plan.
Experience leading cross-functional initiatives with diverse stakeholders.
Proven ability to manage multiple engagements with prioritization and attention to detail.
Strong communication and storytelling; translate insights for varied audiences.
Comfort engaging senior customer stakeholders and grow executive relationships.
Commercial awareness; understand customer value, adoption, retention and growth.
High learning agility and curiosity; adapt to unfamiliar problems and expand scope.
Thrives in fast-moving environments with evolving priorities.
Self-directed and proactive; identify actions without a full process.
Willingness to travel up to 30%.

Responsibilities

Own strategy for a portfolio of customer accounts, building trusted relationships across clinical, digital, data, and technology stakeholders.
Lead customer success from onboarding through adoption, monitoring health, engagement, satisfaction, and risk.
Define and measure outcomes and ROI, and identify expansion opportunities with Commercial.
Manage executive relationships and lead governance discussions.
Synthesize customer feedback and inform Product and other teams to drive broader priorities.
Contribute ideas and best practices across customer success, strategic account management, change management, and AI-enabled transformations.