Strategic Account Coordinator

Socket.dev; Harmonville (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

L2 Brands is seeking a Strategic Accounts Coordinator to coordinate end-to-end order flow and ensure accurate, on-time fulfillment for major retail partnerships. You’ll work with account managers, IT, production, and external buyers to maintain healthy accounts and on-schedule shipments.

The role sits at the intersection of sales, operations, and customer success, requiring strong Excel skills, attention to detail, and proactive communication to prevent delays and ensure a smooth order process.

Qualifications

• Bachelor's degree is required.
• 2–4 years of account coordination, wholesale operations, or related fields.
• Strong Excel skills and data handling capabilities.
• Excellent organizational, written, and verbal communication.
• Attention to detail with strong follow-up discipline.

Responsibilities

• Manage end-to-end order flow across assigned strategic accounts.
• Coordinate SKU setup and data formatting for customer templates.
• Monitor orders, backlog, and shipment timelines; flag delays.
• Support with art creation tracking and EDI-related activities.
• Maintain records of open items, approvals, and follow-ups.

Skills

Excel proficiency

Organizational skills

Communication skills

Attention to detail

Follow-up / closure

Education

Bachelor's degree

Tools

EDI systems

ERP systems

Order management platforms

Job description

Description

About L2 Brands

L2 Brands is home to a family of industry-leading brands — League, Legacy, Ouray, Locale and Wild Tribute — built on a passion for branded apparel, headwear, and licensed consumer products. We are a growth-oriented company driven by strong customer relationships, innovative product, and a culture of accountability.

Strategic Account Coordinator

L2's Strategic Accounts team manages some of our largest and most important retail partnerships — including Dick's Sporting Goods, Rally House, Fanatics, and Lids/LidsU. We're looking for a Strategic Accounts Coordinator to help keep those partnerships running smoothly, from the moment a customer places an order to the moment it ships.
This role sits right at the intersection of sales, operations, and customer success. You'll translate customer demand into accurate, on-time order fulfillment — coordinating with account managers, IT, production, and external buyers to keep orders moving and accounts healthy. If you're the kind of person who loves a clean spreadsheet, never lets a follow-up slip through the cracks, and gets genuine satisfaction from closing the loop, this role is built for you.

What You'll Do

Order Management & Execution

• Manage end-to-end order flow across assigned strategic accounts, from customer product request through EDI transmission and fulfillment
• Coordinate SKU setup submissions with IT and reformat returned SKU/UPC data into each customer's unique item template
• Monitor open orders, backlog, and shipment timelines; proactively flag delays or capacity risks to account managers
• Track new art creation for customer orders with the creative team, ensuring artwork is finalized and approved in time to avoid delays
• Support EDI troubleshooting alongside IT and customer portals to ensure accurate order transmission and acknowledgment

Account Support & Communication

• Serve as a day-to-day operational point of contact for assigned accounts, responding to inquiries with accuracy and professionalism
• Coordinate with production, creative, IT, and sales to support new product setups, specialty collection launches, and seasonal buys
• Track customer selection and setup timelines; maintain organized records of open items, approvals, and follow-up actions
• Assist with chargeback research, dispute documentation, and resolution coordination

Reporting & Process Improvement

• Maintain and update order tracking reports, status logs, and account-specific documentation
• Support the team's use of internal tools and systems (ERP, Excel-based trackers, EDI portals); contribute ideas for workflow improvements
• Participate in team meetings, account reviews, and cross-departmental syncs

About the Team

You'll join a tight-knit Strategic Accounts team managing four of L2's largest retail partnerships. We operate at high volume with significant cross-departmental impact, coordinating daily with IT, production, and creative to move product through a complex, EDI-driven order ecosystem. We value precision, communication, and ownership — and we take pride in being the link between what our customers need and what we deliver.
If you thrive on structure, love solving the puzzle behind a complex order, and want to be part of a team that keeps some of the biggest names in retail running smoothly — we'd love to hear from you.

Requirements

What You Bring:

Required

• Bachelor's degree
• 2–4 years of experience in account coordination, wholesale operations, retail vendor management, or a related field
• Strong Excel proficiency, including working with large data sets and reformatting data across templates
• Excellent organizational skills and the ability to juggle multiple accounts and competing priorities
• Clear written and verbal communication skills, comfortable with both internal teams and external retail buyers
• High attention to detail — errors in this role have real downstream operational impact
• A track record of following up, closing the loop, and keeping workstreams moving

Preferred

• Experience with EDI order processes or retail vendor compliance requirements
• Familiarity with ERP systems or order management platforms in a wholesale or licensed goods environment
• Experience supporting specialty retail, licensed apparel, headwear, or sports/collegiate merchandise
• A genuine interest in college sports or collegiate licensing — our product line is rooted in team and school pride, and that passion shows in the work
• Exposure to SKU setup, item template management, or UPC/barcode workflows
• Comfort working in a fast-moving, cross-functional environment where priorities shift