Strategic Accounts Manager

Huntington-Bank; Schaumburg (IL); On-site; USD 63,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Paid holidays

Life and disability insurance

Wellness program

Job summary

Huntington-Bank in Schaumburg, IL is seeking an experienced Account Manager to support and grow relationships with dealers, distributors, and manufacturers. You will manage a larger, complex portfolio, coordinate with Sales, Credit, Finance and Operations, and act as the primary relationship manager for assigned accounts.

Key tasks include processing credit line changes, onboarding, accuracy in payments and documentation, and contributing to process improvements while ensuring accounts stay

Qualifications

• Bachelor’s degree or equivalent education/experience.
• 2+ years of experience in account management, customer service, loan operations, credit, or similar roles.
• Experience managing multiple accounts simultaneously.
• Strong analytical thinking and comfort interpreting data.
• Excellent written and verbal communication skills.
• Proficiency with MS Office and ability to learn internal systems.
• Ability to collaborate across teams and adapt to change.

Responsibilities

• Manage a portfolio of complex or higher‑risk accounts requiring deeper analysis, proactive monitoring, and stronger coordination across internal teams.
• Serve as the primary relationship manager for assigned dealers, addressing escalated inquiries, structural account changes, and unique servicing needs.
• Support credit-related activities such as processing requests for credit line changes, account restructuring, and special approvals within authority.
• Process exception reviews, financial statement follow‑ups, and documentation requirements for complex accounts.
• Prepare formal communications including delinquency notices, default letters, and other required correspondence.
• Resolve escalated discrepancies, billing issues, suspense items, and account adjustments.
• Partner closely with Credit, Sales, Finance, Compliance, and Operations to solve account issues and support dealer growth.
• Escalate risks, prepare problem‑loan reporting, and recommend mitigation strategies.
• Serve as the voice of the dealer, ensuring cross‑team alignment.
• Support dealers through application, underwriting, and onboarding processes when needed.
• Ensure accurate processing of payments, credits, trade-ins, refinances, and third‑party payoffs.
• Participate in and occasionally lead process‑improvement initiatives.
• Monitor portfolio trends, performance indicators, and documentation compliance.
• Represent the organization in dealer and manufacturer meetings.
• Participate in special projects at the discretion of the Onboarding Manager.
• Perform other duties as assigned.

Skills

Analytical thinking

Communication skills

Detail oriented

MS Office

Team collaboration

Adaptability

Education

Bachelor’s degree or equivalent education/experience

Tools

MS Office

Job description

Huntington-Bank in Schaumburg, IL is seeking an experienced Account Manager to support and grow relationships with dealers, distributors, and manufacturers. You will manage a larger, complex portfolio, coordinate with Sales, Credit, Finance and Operations, and act as the primary relationship manager for assigned accounts.

Key tasks include processing credit line changes, onboarding, accuracy in payments and documentation, and contributing to process improvements while ensuring accounts stay