Strategic Accounts Lead - Growth & Retention in MRO

MSC Industrial Direct Co.,Inc.; Louisville (KY); On-site; USD 51,000 - 81,000; Full time

Job summary

MSC Industrial Supply Co. in Louisville, KY is seeking a Strategic Accounts Executive to drive growth across a portfolio exceeding $250K in potential revenue.

You will develop strategic account plans, nurture executive relationships, and deliver measurable value through cost savings initiatives and solution optimization. You will collaborate with Operations, Supply Chain, Procurement, and Engineering to strengthen adoption, manage renewals, and provide insights that translate into bottom-line

Qualifications

• Bachelor's degree in business or equivalent experience required.
• Minimum of 5 years of demonstrated sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales.
• Proven track record of selling profitable solutions and services, consistently meeting or exceeding sales plans.
• Demonstrated excellence in sales, negotiation, relationship building, and closing, with the ability to influence at multiple organizational levels.
• Ability to read, interpret, and apply insights from customer financial statements to support solution recommendations.
• Strong project management skills with a solid history of accountability and results.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Ability to gather, analyze, and synthesize data from multiple systems to recommend solutions.
• Excellent written and verbal communication skills, including the ability to develop and deliver impactful presentations.
• Strong interpersonal skills with proven success collaborating cross-functionally (e.g., Marketing, Product Management, Finance) and with leaders holding competing priorities.
• High attention to detail, follow-through, and ability to adapt quickly to changing business needs and market conditions.
• Strong analytical and problem-solving skills with the ability to make sound, timely decisions.
• Self-motivated and adaptable, able to perform effectively in both independent and team environments.

Responsibilities

• Sell, manage and retain portfolios over $250K in potential revenue to achieve profitable growth and retention.
• Develop and execute strategic account plans that anticipate customer needs, align with business objectives, and drive account penetration.
• Proactively identify churn indicators and implement interventions to safeguard retention and customer satisfaction.
• Negotiate and renew agreements with underperforming or at-risk accounts to optimize value realization and profitability.
• Deliver measurable cost savings initiatives and demonstrate profitability through regular customer assessments and solution optimization.
• Conduct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase value delivered and identify new opportunities.
• Build and maintain trusted internal and external relationships with leaders in Operations, Supply Chain, Procurement, and Engineering.
• Ensure seamless onboarding of new customers, coordinating with internal teams to deliver commitments and adoption.
• Engage with site-level contacts to strengthen solution adoption and ensure consistent execution of account strategies.
• Maintain disciplined use of CRM tools and reporting standards to ensure accuracy in forecasting and account visibility.
• Act as a strategic advisor by leveraging market insights, benchmarking, and industry trends to educate customers and strengthen partnerships.
• Analyze customer data and trends to recommend process improvements that reduce costs and increase efficiency.
• Present financial and operational insights to customer executives, linking MSC's solutions to measurable business outcomes.

Skills

Sales excellence

Account management

Negotiation

Strategic mindset

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in business or equivalent

Tools

Salesforce.com

Microsoft Excel

PowerPoint

CRM tools

Job description

MSC Industrial Supply Co. in Louisville, KY is seeking a Strategic Accounts Executive to drive growth across a portfolio exceeding $250K in potential revenue.

You will develop strategic account plans, nurture executive relationships, and deliver measurable value through cost savings initiatives and solution optimization. You will collaborate with Operations, Supply Chain, Procurement, and Engineering to strengthen adoption, manage renewals, and provide insights that translate into bottom-line