Strategic Accounts Director, New Product

Garner Health; United States; On-site; USD 145,000 - 175,000; Full time

Job summary

An innovative firm is seeking a Strategic Accounts Director to lead client relationships and drive performance in a transformative healthcare environment. This role involves collaborating with the General Manager of Health Plan Products to ensure clients benefit from new offerings while improving net revenue retention. You will become a trusted partner, guiding clients through strategic challenges and demonstrating the value of your solutions. If you are a self-starter with a passion for improving healthcare and a track record of success in account management, this is an exciting opportunity to make a significant impact in a rapidly growing company.

Benefits

Bonus eligibility

Equity incentive

Competitive benefits plans

Qualifications

• 7+ years in account management or sales in employee benefits.
• Deep knowledge of health plan design and benefits strategy.

Responsibilities

• Onboard and advise clients on new product offerings.
• Manage strategic broker and client relationships.

Skills

Account Management

Client Relationship Management

Health Plan Design

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

The Strategic Accounts Director will be responsible for retaining and upselling clients who are launching on Garner’s newest employee benefit offering. You will collaborate with the General Manager of Health Plan Products to ensure clients on this new product have an excellent experience and achieve the expected results. As a Strategic Accounts Director you will become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance. Through your efforts, you will be responsible for driving improved Net Revenue Retention and other KPIs for your book of business. This role will report to the General Manager of Health Plan Products.

Location: Remote with up to 25% travel

Responsibilities will include:

• Work with the General Manager of Health Plan Products to onboard and advise clients on Garner’s newest product.
• Establish and manage some of the most important strategic broker and client relationships necessary to show value and effectively advise Garner’s clients.
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance.
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members.
• Monitor overall client health and execute strategic plans to proactively address key account risks.
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner.
• Drive improved net revenue retention and other KPIs for your book of business.
• Ability to travel up to 25% of the time.

Ideal candidate has:

• Deep health plan design and benefits knowledge, including experience with employer clients on benefits strategy and cost performance.
• Experience working with clients to design and implement level- and self-funded medical plans.
• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space.
• A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business.
• Proven results of achieving retention and upsell targets year over year.
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside.
• Excellent communication and presentation skills.
• Problem solver in ambiguous situations.
• Strong communicator who can effectively articulate a vision.
• A desire to be a part of our mission to improve the healthcare system.

What we look for at Garner:

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them.
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.

The target salary range for this position is: $145,000 - $175,000. This position is also bonus-eligible. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.