Strategic Accounts Director- New Product

Garner Health; New York (NY); Remote; USD 145,000 - 175,000; Full time

Job summary

An innovative firm is seeking a Strategic Accounts Director to lead the launch of a new employee benefit offering. This role involves collaborating with key stakeholders to enhance client experiences and drive performance metrics. The ideal candidate will have extensive experience in health plan design and account management, demonstrating a strong ability to improve retention and upsell results. Join a mission-driven organization that values transparency and exceptional outcomes, and be part of a supportive community focused on transforming healthcare for all.

Qualifications

• 7+ years in account management or sales within employee benefits.
• Deep knowledge of health plan design and employer benefits strategy.

Responsibilities

• Onboard and advise clients on Garner's newest product.
• Manage key broker and client relationships to demonstrate value.
• Drive revenue retention and growth KPIs.

Skills

Health plan design knowledge

Account management

Sales experience in employee benefits

Communication skills

Problem-solving skills

Ability to work in ambiguous situations

Job description

Strategic Accounts Director- New Product

Join to apply for the Strategic Accounts Director- New Product role at Garner Health

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefits to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is better health outcomes for patients and better practices for doctors, who are rewarded for quality rather than volume. Backed by top-tier venture capital, we are growing rapidly and expanding our team.

The Strategic Accounts Director will be responsible for retaining and upselling clients launching Garner’s newest employee benefit offering. You will collaborate with the General Manager of Health Plan Products to ensure an excellent client experience and achievement of expected results. As a trusted strategic partner, you will advise on plan design, control cost trends, and drive plan performance. Your efforts will focus on improving Net Revenue Retention and KPIs for your portfolio. This role reports to the General Manager of Health Plan Products.

Location: Remote with up to 25% travel

Responsibilities include:

1. Onboard and advise clients on Garner's newest product in collaboration with the General Manager of Health Plan Products.
2. Manage key broker and client relationships to demonstrate value and provide strategic advice.
3. Act as a trusted partner on plan design, cost management, and performance improvement.
4. Resolve strategic issues and ensure value delivery to employers and members.
5. Monitor client health and execute strategic plans to mitigate risks.
6. Work with product, data, and tech teams to deliver customized reports and demonstrate ROI.
7. Drive revenue retention and growth KPIs.

Ideal candidate has:

• Deep knowledge of health plan design, benefits, and employer benefits strategy.
• Experience designing and implementing medical plans, including self-funded options.
• 7+ years in account management or sales within employee benefits.
• Strong commercial focus with proven retention and upsell results.
• Self-starter comfortable in a fast-paced, evolving startup environment.
• Excellent communication and problem-solving skills.
• Ability to articulate a clear vision and work effectively in ambiguous situations.

What we value at Garner:

• Mission First: Our goal is to transform healthcare for all.
• Expect Extraordinary: We aim for exceptional results and continuous growth.
• Courageous Communication: Transparency and candor are core to our culture.
• Supportive Community: We foster a caring and supportive environment.

The target salary range is $145,000 - $175,000, plus bonuses, equity, and benefits. Compensation depends on qualifications and skills. Garner is an Equal Opportunity Employer and values diversity. We provide accommodations for applicants with disabilities. Beware of job scams; our recruiters use getgarner.com email addresses exclusively, and we do not conduct interviews via text or ask for sensitive information prematurely.