Strategic Accounts Director — AI & CX Transformation

ASAPP; United States; Hybrid; USD 185,000 - 210,000; Full time

Benefits offered by this job

Stock options

Health insurance

401k matching

Wellness stipend

Phone reimbursement

Mental well-being benefits

Learning stipend

Parental leave

PTO & sick leave

Job summary

ASAPP, a fast-growing AI-powered customer experience company, is seeking a Strategic Account Director to lead enterprise SaaS sales across the national territory. You’ll act as a trusted advisor, expand existing accounts, win new logos, and shape the strategic go-to-market for customers.

You’ll join a team that values velocity, clarity, and outcomes, with hybrid/remote options and a focus on transforming customer success through AI, ML, and NLP technologies.

Qualifications

• 10+ years of enterprise SaaS sales experience.
• 5+ years selling enterprise SaaS to Customer Experience/Contact Center.
• Extreme curiosity with a consultative, solution-oriented selling approach.
• Strong integrity and credibility with customers.

Responsibilities

• Serve as a trusted advisor to customers in the contact center space and AI/ML adoption.
• Advocate for product optimization and create strategies to increase customer value.
• Develop and execute a comprehensive account management strategy.
• Collaborate with customers and channel partners to drive market adoption of ASAPP.
• Lead cross-functional efforts to improve customer lifecycle efficiency and value.
• Meet or exceed quarterly/yearly bookings targets with reliable forecasting.
• Coordinate with Marketing, Product, and Engineering to optimize customer outcomes.

Skills

Enterprise SaaS sales

Account management

Consultative selling

Customer experience

Sales leadership

Tools

CRM software

Job description

ASAPP, a fast-growing AI-powered customer experience company, is seeking a Strategic Account Director to lead enterprise SaaS sales across the national territory. You’ll act as a trusted advisor, expand existing accounts, win new logos, and shape the strategic go-to-market for customers.

You’ll join a team that values velocity, clarity, and outcomes, with hybrid/remote options and a focus on transforming customer success through AI, ML, and NLP technologies.