Strategic Accounts Director — AI & CX Solutions

ASAPP; Northern (KY); Hybrid; USD 185,000 - 210,000; Full time

Benefits offered by this job

Stock options

Medical, vision, and dental insurance

401k matching

Fitness and wellness stipend

Mobile phone reimbursement

Mental well-being benefits

Professional learning and development

Parental leave

3 weeks paid time off

Unlimited sick leave

Job summary

ASAPP is seeking an experienced Strategic Account Director to lead national sales of our AI-powered CX platform. You will manage and expand relationships with large enterprise customers, driving adoption of AI, ML, and NLP across contact centers.

You will act as a trusted advisor, develop tailored value proposals, and collaborate with cross-functional teams to accelerate time-to-value and revenue growth.

Qualifications

• 10+ years of enterprise SaaS sales experience.
• 5+ years selling to Customer Experience/Contact Center industries.
• Strong advisory, solution-oriented selling with high integrity.

Responsibilities

• Serve as a trusted advisor educating customers on contact center AI/ML adoption and optimization.
• Advocate for customer needs internally and drive value through creative strategies.
• Develop and execute a comprehensive account management plan grounded in research and value hypothesis.
• Collaborate with channel partners to evangelize ASAPP and drive market adoption.
• Lead cross-functional initiatives to improve messaging, positioning, and time-to-value.
• Meet or exceed quarterly/yearly bookings targets with reliable forecasting.
• Coordinate with Marketing, Product, and Engineering to optimize customer outcomes.

Skills

Enterprise SaaS sales

CX/CC domain

Consultative selling

Deal strategy

Stakeholder management

Job description

ASAPP is seeking an experienced Strategic Account Director to lead national sales of our AI-powered CX platform. You will manage and expand relationships with large enterprise customers, driving adoption of AI, ML, and NLP across contact centers.

You will act as a trusted advisor, develop tailored value proposals, and collaborate with cross-functional teams to accelerate time-to-value and revenue growth.