Strategic Accounts CX Lead — Hospitality & Service

Core-Health-; Vancouver (WA); On-site; USD 110,000 - 140,000; Full time

Job summary

Core Health& Fitness is seeking a Customer Experience Lead for strategic and hospitality accounts. You will own day-to-day customer experience, coordinate installations, track commitments, and resolve issues across multiple teams to ensure client satisfaction.

The role emphasizes cross-functional collaboration, strong communication, and timely escalation management to support growth and acquisitions within our portfolio.

Qualifications

• Bachelor's degree or equivalent experience in customer support or operations.
• Experience coordinating cross-functional resolution of service issues and preparing clear case documentation.
• Strong communication and problem-solving skills and the ability to manage multiple urgent requests.

Responsibilities

• Manage incoming requests for assigned strategic and hospitality accounts across phone, email, chat, and Salesforce; respond promptly and maintain clear, accurate communication.
• Own cases from intake to resolution, coordinate next steps, communicate status and timing, and confirm that issues are resolved.
• Coordinate service and installation activities with installation management, field service, logistics, and other teams to resolve scheduling, delivery, and warranty issues.
• Maintain complete Salesforce records, monitor response times, case aging, and account trends, and share actionable findings with the supervisor.

Skills

Customer service

Account coordination

Cross-functional collaboration

Problem solving

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Core Health& Fitness is seeking a Customer Experience Lead for strategic and hospitality accounts. You will own day-to-day customer experience, coordinate installations, track commitments, and resolve issues across multiple teams to ensure client satisfaction.

The role emphasizes cross-functional collaboration, strong communication, and timely escalation management to support growth and acquisitions within our portfolio.