Senior Manager, Strategic & Growth CS (Remote)

Jobicy

United States

Remote

USD 175,000 - 194,000

Full time

2 days ago

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Benefits offered by this job

401k

Healthcare benefits

Unlimited PTO

Parental leave

Remote work

Job summary

Medely, a high-growth healthcare workforce platform, is seeking a Senior Manager of Customer Success to lead the Strategic and Growth teams. You will empower a team of Customer Success Managers to build proactive, value-driven partnerships with post-acute and outpatient facilities—strengthening retention, identifying expansion opportunities, and delivering measurable customer outcomes.

Compensation: $175,000 – $194,000 OTE (base + commission at plan).

Qualifications

4+ years of people-management experience in Customer Success or Account Management.
Measurable track record of improving retention, reducing churn, and driving revenue expansion.
Strong leadership that coaches CSMs to become trusted strategic partners and commercial operators.
Data-driven approach to identify performance gaps, set priorities, and translate insights into action.
Experience with Salesforce, Gong, Tableau, and collaboration tools.

Responsibilities

Lead a team of Strategic and Growth CSMs responsible for small- and medium-sized books of business.
Refine retention and expansion strategy and develop repeatable playbooks.
Coach CSMs to become trusted strategic partners and commercial operators.
Translate broader company strategy into clear team execution and drive data-driven customer interactions.
Own capacity planning and headcount forecasting to align with revenue targets; mentor new hires.