Strategic Accounts CSM: Executive Partnerships & Adoption

ServiceTitan; Sacramento (CA); Presencial; USD 114.000 - 183.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off

Health, dental, and vision coverage

Parental leave & fertility services

Descripción de la vacante

ServiceTitan in Sacramento, CA is seeking a Senior Customer Success Manager, Strategic Accounts to drive long-term success for our largest customers. You will build executive-level partnerships with franchise systems and multi-location enterprises, guiding adoption and renewal strategies and acting as a trusted advisor across teams.

The role requires strong relationship management, project leadership, and the ability to translate customer needs into product enhancements while coordinating with

Formación

• 5+ years managing multiple accounts or projects with a proven track record.
• Self-starter who thrives in fast-paced, entrepreneurial environments.
• Exceptional account and project management with attention to detail.
• Able to learn new software quickly and identify opportunities.
• Proactive problem-solver who handles ambiguity with creativity.
• Strong teamwork, communication, and organizational skills.
• < 15% travel nationwide, TBD based upon travel restrictions due to COVID-19.

Responsabilidades

• Develop relationships with corporate contacts in strategic accounts.
• Coach on product best practices for franchise staff and end users.
• Collaborate with product managers on enhancement requests.
• Act as SME on custom product features for strategic accounts.
• Drive adoption, satisfaction and evangelism.
• Analyze user data and report KPIs.
• Present business reviews and provide recommendations to reinforce value.
• Onboard new customers and assist with onboarding as needed.
• Update account records for accurate reporting.
• Escalation point for customer support tickets.
• Identify areas to improve customer experience.

Conocimientos

Account management

Project management

Relationship management

Learning agility

Problem solving

Communication skills

Travel readiness

Descripción del empleo

ServiceTitan in Sacramento, CA is seeking a Senior Customer Success Manager, Strategic Accounts to drive long-term success for our largest customers. You will build executive-level partnerships with franchise systems and multi-location enterprises, guiding adoption and renewal strategies and acting as a trusted advisor across teams.

The role requires strong relationship management, project leadership, and the ability to translate customer needs into product enhancements while coordinating with