Strategic Accounts Coordinator II - Utility

Irby Utilities; Mentor (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K Plan

Medical, dental, and vision plans

Paid Time Off

Floating Holiday

On Demand Pay

Tuition Reimbursement

Job summary

Irby Utilities in Mentor, Ohio is seeking a Strategic Accounts Coordinator to manage key accounts and ensure customer satisfaction. The candidate will build relationships with customers, analyze performance metrics, and collaborate with various departments.

The position requires sales experience, strong computer skills, and an eagerness to learn. Benefits include medical plans, a 401K plan, and tuition reimbursement among others.

Qualifications

• Knowledge and experience in sales and/or sales administration.
• Strong computer skills including Microsoft Office, ERP systems, CRM systems.
• Proven ability to research, analyze and critically review information.
• Ability to multi-task, prioritize, and work efficiently.
• Possess a curious nature with the drive to learn and develop.
• Ability to successfully present information to groups of various stakeholders.
• Availability to work on-site during emergencies.

Responsibilities

• Manage key accounts and establish strong customer relationships.
• Achieve strategic account objectives including revenue growth.
• Communicate with major customers and account managers regularly.
• Act as a liaison between key customers and internal teams.
• Provide solutions and innovative ideas to meet customer needs.
• Establish relationships with vendors for securing materials.
• Continuously develop personal knowledge of product offerings.

Skills

Sales experience

Microsoft Office proficiency

Ability to analyze information

Multi-tasking and prioritization

Education

Bachelor’s degree

Tools

ERP systems

CRM systems

Job description

Strategic Accounts Coordinator

After 95 years of dedicated service and top‑echelon experience, Irby Utilities has established itself as one of the 3 largest electrical utility distribution companies in the United States. Our size and reputation will enable you to realize both your financial and professional ambitions, and our work is meaningful to our local, state, and national communities.

As a Strategic Accounts Coordinator, you will be an instrumental contributor towards establishing profitability and efficiency. Whether you are fielding calls, researching on a customer’s behalf, providing solutions, or scheduling deliveries, your work closely across departments to grow the business and ensure maximum customer satisfaction.

What you’ll do

• Manage key accounts portfolio by establishing strong, long‑term customer relationships, analyzing customer‑specific situations and data, and leveraging product knowledge to generate solutions.
• Achieve assigned strategic account objectives including growth of revenue and margin. Monitor and assess sales performance metrics on assigned accounts.
• Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
• Act as the liaison between key customers and internal stakeholders, including branch and district management, internal specialist teams, and outside salesforce.
• Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
• Establish relationships with key vendors and purchasing teams to aid the securing of materials.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

What you need

• Knowledge and experience in sales and/or sales administration.
• Strong computer skills including Microsoft Office, ERP systems, CRM systems.
• Proven ability to research, analyze and critically review information.
• Ability to multi‑task, prioritize, and work efficiently.
• Possess a curious nature with the drive to learn, develop, and continuously grow.
• Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public.
• Availability and willingness to work on‑site during emergencies, including severe storms or power outages, outside of regular business hours.

What We Prefer

• Professional sales/customer service experience (2+ years) preferred.
• Bachelor’s degree.

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end‑to‑end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Time Off
• Paid Company Holidays
• Floating Holiday
• On Demand Pay
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long‑term and Short‑term Disability
• Life Insurance

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843‑745‑2420 or email [e-mail].