Strategic Account Success Engineer

Oracle Corporation; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Oracle is seeking an Account Success Solution Engineer to help customers adopt and expand Oracle technology. The role partners with Sales, Solution Engineering, Support and Product Management to resolve complex issues and keep strategic opportunities moving forward.

Ideal candidates will have experience with enterprise technology customers, strong technical judgment, and clear communication. They will coordinate teams without direct authority and leverage Oracle databases and cloud tech to

Qualifications

• Experience with enterprise technology customers.
• Strong technical judgment.
• Clear communication.
• Ability to coordinate teams without direct authority.
• Familiarity with Oracle database and cloud technologies, support processes and the customer lifecycle.

Responsibilities

• Build trusted customer relationships and advocate across Oracle teams.
• Coordinate resources for major implementations, upgrades and success plans.
• Lead cross-functional resolution of customer concerns impacting adoption or sales.
• Guide customers and account teams through Oracle processes and resources.
• Identify opportunities to expand adoption and develop customer references.

Skills

Enterprise tech experience

Strong communication

Technical judgment

Coordination without authority

Oracle database familiarity

Cloud technologies

Job description

Account Success Solution Engineer

We’re looking for an experienced Account Success Solution Engineer to help customers successfully adopt and expand their use of Oracle technology. This role partners with Sales, Solution Engineering, Support and Product Management to resolve complex customer issues, remove barriers to adoption and keep strategic opportunities moving forward.

Key responsibilities include:

• Build trusted customer relationships and serve as an advocate across Oracle teams.
• Coordinate resources for major implementations, upgrades and customer success plans.
• Lead cross-functional resolution of significant customer concerns that put adoption, retention or sales opportunities at risk.
• Guide customers and account teams through Oracle processes and available resources.
• Identify opportunities to expand adoption and develop customer references.

The ideal candidate brings experience with enterprise technology customers, strong technical judgment, clear communication, and the ability to coordinate teams without direct authority. Familiarity with Oracle database and cloud technologies, support processes and the customer lifecycle is valuable.

The role focuses on strategic coordination and customer outcomes.