Strategic Account & Ops Manager

InComm Payments; Georgia; Hybrid; USD 70,000 - 100,000; Full time

Job summary

InComm Payments in the United States is seeking an Account Manager II to manage a book of business in the financial services sector. You will serve as a key operational partner to senior managers, retain clients, and drive growth through strategic initiatives and cross-functional collaboration.

This hybrid role combines account management, operational execution, and analytics, requiring strong client service, project coordination, and proficiency with CRM, Excel, and reporting tools.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of account management, customer success, business development, or related experience.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned Financial Services accounts.
• Build, maintain, and strengthen client relationships while ensuring delivery of exceptional customer service and account support.
• Conduct recurring client meetings, business reviews, and strategic discussions independently and in partnership with leadership.
• Coordinate operational activities, strategic initiatives, and departmental priorities.
• Manage platform initiatives and implementation projects across assigned accounts.
• Lead or support special projects while maintaining ownership of ongoing account responsibilities.
• Partner with technical, operations, gift card account managers, and sales teams to ensure successful implementation, launch, and ongoing management of programs and clients.
• Travel up to 10% for client meetings and InComm conferences directed by management.

Skills

Project management

Client relationship management

Communication skills

Analytical thinking

Strategic thinking

Problem solving

Independent working

Education

Bachelor's degree or equivalent

3+ years account management experience

Tools

CRM systems

Excel

PowerPoint

Reporting tools

Job description

InComm Payments in the United States is seeking an Account Manager II to manage a book of business in the financial services sector. You will serve as a key operational partner to senior managers, retain clients, and drive growth through strategic initiatives and cross-functional collaboration.

This hybrid role combines account management, operational execution, and analytics, requiring strong client service, project coordination, and proficiency with CRM, Excel, and reporting tools.