Strategic Account Manager - VT

Phantom Staffing; Burlington (VT); Hybrid; USD 65,000 - 110,000; Full time

Job summary

A staffing agency is seeking a full-time Strategic Account Manager for a hybrid role in Burlington, Vermont. The manager will be responsible for managing key client accounts, developing strategic account plans, and collaborating with internal teams to ensure client satisfaction. The ideal candidate should have over three years of experience in account management and business development, excellent communication skills, and a bachelor's degree in a relevant field. Proficiency in CRM software is also required.

Qualifications

• 3+ years experience in account management and sales.
• Proficiency in developing strategic account plans.
• Ability to analyze data for strategic recommendations.
• Ability to analyze data and make strategic recommendations.
• Strong multitasking and calendar management.
• Quick learner of new concepts and technologies.
• Experience in IT services or related industry.
• Proficiency in CRM software and Microsoft Office.
• Bachelor's degree in Business Administration or Marketing preferred.
• Industry certifications are a plus.
• Entrepreneurial background is a plus.

Responsibilities

• Manage and grow key client accounts.
• Identify new business opportunities.
• Collaborate with internal teams to ensure client satisfaction.
• Visit clients in-person as required.
• Act as IT advisor to clients (STAMs).

Skills

Account management skills

Sales skills

Client Relationship Management (CRM) skills

Strategic planning skills

Business development skills

Communication skills

Presentation skills

Negotiation skills

Analytical skills

Multi-tasking skills

Time management skills

Quick learning ability

Education

Bachelor's degree in Business Administration, Marketing, or relevant field

Tools

CRM software

Microsoft Office suite

Job description

About the job Strategic Account Manager - VT

Role Description

This is a full-time hybrid role for a Strategic Account Manager. The Strategic Account Manager will be responsible for managing and growing key client accounts, developing strategic account plans, identifying new business opportunities, and collaborating with internal teams to ensure client satisfaction. STAMs are our clients IT advisors.

Qualifications

• Account management, sales, and Client Relationship Management (CRM) skills (3+ years experience)
• Strategic planning and business development skills, especially as it relates to Information Technology
• Excellent communication, presentation and negotiation skills, with all ranges of client contacts, including (but not limited to) technical, office management and C-suite
• Ability to analyze data and make strategic recommendations
• Ability to multi-task, organize, manage multiple priorities, and manage a calendar, as well as deadlines
• Ability to learn new concepts, applications and practical application of technologies quickly
• Experience in IT services or related industry
• Proficiency in CRM software and Microsoft Office suite
• Bachelor's degree in Business Administration, Marketing, or relevant field (Recommended)
• Certifications in industry or technology-relevant are a plus
• Entrepreneurial background is a plus

Working Conditions

• Extended periods of time sitting at a computer, including video calls over Microsoft Teams
• Frequent driving is required, STAMs are expected to visit with clients in-person at their place of business