Strategic Account Manager - Seattle - Pacific NW

WestRock Company; Illinois; On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k with match

Career with global packaging company

Sustainability, Safety and Inclusion

Job summary

WestRock Company is seeking a Strategic Account Manager to serve as the main contact for corporate accounts and to manage and support their business needs. You will provide differentiated services and strategic value by proactively identifying needs and delivering integrated Smurfit Westrock solutions.

You will maintain a pipeline, develop growth strategies, build new relationships, and lead executive reviews to ensure value delivery and successful negotiations across departments.

Qualifications

• Minimum 5 years in customer service, sales, finance, or equivalent.
• Minimum 5 years managing clients in a customer-facing role.
• Strong strategic thinking and financial analysis capabilities.
• Excellent verbal and written communication for presentations.
• Proven track record of cross-functional collaboration.

Responsibilities

• Serve as main contact for corporate accounts and manage customer needs.
• Maintain a pipeline of opportunities to grow revenue and margin.
• Create growth strategies to drive revenue/volume with corporate customers.
• Identify and build relationships with new customers using a differentiated sales approach.
• Foster relationships across the customer organization through value delivery.
• Anticipate needs, mobilize Smurfit Westrock resources, and deliver holistic solutions.
• Lead business reviews with clients and executives to review value delivery.
• Support special projects and testing with cross-functional coordination.
• Communicate changing customer needs to leadership for alignment.
• Facilitate negotiations and contract discussions with leadership, pricing, and legal.
• Coordinate all work with cross-functional partners to meet customer needs.
• Act as liaison between the customer and the local plant.
• Engage in ongoing training to build capability and knowledge.

Skills

Strategic account management

Relationship management

Sales leadership

Financial analysis

Cross-functional collaboration

Effective communication

Packaging industry experience

Education

High School diploma or GED

Bachelor's degree preferred

Job description

The Opportunity: As a Strategic Account Manager you will serve as the main point of contact for Smurfit Westrock's corporate accounts and be responsible for managing and supporting the business needs of your customers. You will provide differentiated services and strategic value to corporate customers by proactively identifying customer needs, providing comprehensive integrated solutions, and bringing to bear the products, services, and cross functional expertise of Smurfit Westrock to meet and exceed your customers' needs.

How you will impact Smurfit Westrock:

• Maintain pipeline of opportunities with customers focused on comprehensive Smurfit Westrock products and solutions to support customer growth, meet customers' business needs, and improve Smurfit Westrock's position and margin
• Create customer growth strategies centered on identified opportunities to drive revenue and/or volume growth within the corporate customer base
• Identify and build relationships with new customers utilizing a differentiated sales approach
• Build and foster relationships throughout the customer organization by delivering high quality products/services, sharing insights, and identifying opportunities to support the customer
• Anticipate and identify the customer's needs and growth areas, bring in necessary Smurfit Westrock resources and expertise, and develop holistic solutions to deliver value to the customer
• Lead business reviews with clients and executives to review performance and delivery of Smurfit Westrock's value proposition
• Support and lead special projects and testing efforts driven by the customers or internally, coordinating with other departments to gather data, execute initiatives, and generate insights
• Communicate the changing needs of customers to internal leadership to ensure Smurfit Westrock solutions align with customers' needs and industry/market trends
• Support the facilitation of negotiations and contract agreements in partnership with leadership, pricing team, and legal as necessary
• Orchestrate and coordinate all work required to meet and exceed the customers' needs by engaging Smurfit Westrock cross functional partners
• Act as a liaison between the customer and local plant that is running their products
• Continuously engage in training to build capability and knowledge

What you need to succeed:

• High School diploma or G.E.D
• Bachelor's degree is preferred
• Must have at least 5 years of experience in customer service, sales, finance, accounting, or high-level administrative work
• Must have at least 5 years of experience managing clients in a customer-facing business or in a business leadership role
• Strong strategic thinking and financial analysis skill sets with an ability to develop and execute strategies and financial plans
• Possess effective verbal and written communication skills to build relationships, deliver engaging presentations, and convey complex data
• Proven track record of collaboration within cross functional teams to achieve goals
• Work experience in packaging industry is preferred

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.