Strategic Account Manager - Seattle - Pacific NW

Smurfit-Westrock; Illinois; Hybrid; USD 138,000 - 231,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid time off

Job summary

Smurfit Westrock, a leader in sustainable packaging, seeks a Strategic Account Manager in the Seattle area to serve as the main contact for corporate accounts and to manage business needs with integrated solutions. You will leverage cross-functional resources to deliver value and drive growth.

You will build relationships across the customer's organization, lead executive reviews, and coordinate with other departments to meet customer needs.

Qualifications

• 5+ years of experience in customer service, sales, finance, accounting, or high-level administrative work.
• 5+ years of experience managing clients in a customer-facing business or leadership role.
• Strong strategic thinking and financial analysis capabilities.
• Excellent verbal and written communication to build relationships and present data.

Responsibilities

• Maintain pipeline of opportunities with customers focused on Smurfit Westrock products and solutions.
• Develop customer growth strategies to drive revenue and volume growth.
• Identify and build relationships with new customers using a differentiated sales approach.
• Lead business reviews with clients and executives to review performance and value proposition.
• Coordinate with cross-functional teams to deliver holistic solutions and insights.
• Support negotiations and contract discussions with leadership and legal as needed.

Skills

Strategic thinking

Financial analysis

Verbal & written communication

Cross-functional collaboration

Relationship building

Negotiation

Education

Bachelor’s degree preferred

High School diploma or GED

Job description

Strategic Account Manager - Seattle - Pacific NW

Locations

WA Seattle Container, WA WFH Washington

Employment Type

Full Time

Date Posted

04-Sep-2026

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity: As a Strategic Account Manager you will serve as the main point of contact for Smurfit Westrock’s corporate accounts and be responsible for managing and supporting the business needs of your customers. You will provide differentiated services and strategic value to corporate customers by proactively identifying customer needs, providing comprehensive integrated solutions, and bringing to bear the products, services, and cross functional expertise of Smurfit Westrock to meet and exceed your customers’ needs.

How you will impact Smurfit Westrock:

• Maintain pipeline of opportunities with customers focused on comprehensive Smurfit Westrock products and solutions to support customer growth, meet customers’ business needs, and improve Smurfit WestRock’s position and margin
• Create customer growth strategies centered on identified opportunities to drive revenue and/or volume growth within the corporate customer base
• Identify and build relationships with new customers utilizing a differentiated sales approach
• Build and foster relationships throughout the customer organization by delivering high quality products/services, sharing insights, and identifying opportunities to support the customer
• Anticipate and identify the customer’s needs and growth areas, bring in necessary Smurfit Westrock resources and expertise, and develop holistic solutions to deliver value to the customer
• Lead business reviews with clients and executives to review performance and delivery of Smurfit Westrock’s value proposition
• Support and lead special projects and testing efforts driven by the customers or internally, coordinating with other departments to gather data, execute initiatives, and generate insights
• Communicate the changing needs of customers to internal leadership to ensure Smurfit Westrock solutions align with customers’ needs and industry/market trends
• Support the facilitation of negotiations and contract agreements in partnership with leadership, pricing team, and legal as necessary
• Orchestrate and coordinate all work required to meet and exceed the customers’ needs by engaging Smurfit Westrock cross functional partners
• Act as a liaison between the customer and local plant that is running their products
• Continuously engage in training to build capability and knowledge

What you need to succeed:

• High School diploma or G.E.D
• Bachelor’s degree is preferred
• Must have at least 5 years of experience in customer service, sales, finance, accounting, or high-level administrative work
• Must have at least 5 years of experience managing clients in a customer-facing business or in a business leadership role
• Strong strategic thinking and financial analysis skill sets with an ability to develop and execute strategies and financial plans
• Possess effective verbal and written communication skills to build relationships, deliver engaging presentations, and convey complex data
• Proven track record of collaboration within cross functional teams to achieve goals
• Work experience in packaging industry is preferred

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. The salary range for this position is $138,375.00 - $230,625.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.