Strategic Account Manager - Remote - Pharma as a client

AssistRx; Orlando (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Senior Account Manager to foster relationships with pharmaceutical partners. This role is pivotal in ensuring clients maximize the value from innovative services, acting as a key liaison between clients and internal stakeholders. You will strategize to enhance client satisfaction, deliver high-quality service, and present innovative solutions tailored to client needs. If you thrive in a fast-paced environment and have a passion for customer success, this opportunity offers a dynamic platform to make a significant impact in the pharmaceutical sector.

Benefits

Supportive Work Environment

Competitive Pay Structure

Matching 401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability Insurance

Qualifications

• 3+ years of experience in customer support or sales roles.
• Experience in Pharma and working with Pharmaceutical Brand Teams.

Responsibilities

• Cultivates relationships with pharmaceutical manufacturing partners.
• Presents new ideas to clients to enhance products and services.

Skills

Verbal Communication

Listening Skills

Problem Solving

Technical Skills

Client Relationship Management

Education

Bachelor's Degree

Tools

Project Management

HUB Operations

Specialty Pharmacy Operations

Job description

The Senior Account Manager cultivates and maintains AssistRx’s relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist’s features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.

Responsibilities

• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
• Establish and maintain a role as advisor to clients and colleagues.
• Present new ideas and innovations to client to upsell and enhance their products and services.
• Research high-level solutions for the client.
• Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
• Works with Client Services to solve complex support issues effectively.
• Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
• Determines most effective method of problem resolution by utilizing internal resources when necessary.
• Primary point of contact for sales and service.
• Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
• Plan milestones and track progress.
• Effectively keeps others adequately informed by presenting information to everyone involved.

Qualifications

• Ability to effectively express ideas and thoughts verbally and in written form.
• Exhibits good listening skills and comprehension.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
• Minimum three years of experience working in a customer support and/or sales capacity role.
• Experience working for or in Pharma.
• Experience working with Pharmaceutical Brand Teams is essential.
• Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
• Technical skills a must.

Benefits

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, & short-term disability insurance.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.