Strategic Account Manager - Remote ( Pharma as a client )

AssistRx; Orlando (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Strategic Account Manager to enhance relationships with pharmaceutical manufacturing partners. In this remote role, you will engage daily with pharmaceutical executives, ensuring they maximize the value of innovative services. You'll serve as a trusted advisor, presenting new ideas, upselling products, and managing client satisfaction. This role is perfect for someone with a strong background in customer support or sales within the pharmaceutical sector, eager to make a significant impact in a supportive and fast-paced environment. Join a company that values your contributions and offers a competitive pay structure along with great benefits.

Benefits

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision insurance

Life insurance

Short-term disability insurance

Qualifications

• 3+ years experience in customer support or sales, ideally in Pharma.
• Strong technical skills and ability to solve complex problems.

Responsibilities

• Cultivate relationships with pharmaceutical partners to enhance service value.
• Present innovative ideas to clients and manage service delivery effectively.

Skills

Verbal Communication

Written Communication

Listening Skills

Problem Solving

Technical Skills

Education

Bachelor's degree

Tools

Project Management

HUB Operations

Specialty Pharmacy Operations

Job description

Strategic Account Manager - Remote (Pharma as a client)

The Senior Account Manager cultivates and maintains AssistRx's relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.

Responsibilities

• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
• Establish and maintain a role as advisor to clients and colleagues.
• Present new ideas and innovations to client to upsell and enhance their products and services.
• Research high-level solutions for the client.
• Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist's features and benefits.
• Works with Client Services to solve complex support issues effectively.
• Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
• Determines most effective method of problem resolution by utilizing internal resources when necessary.
• Primary point of contact for sales and service.
• Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
• Plan milestones and track progress.
• Effectively keeps others adequately informed by presenting information to everyone involved.

Requirements

• Ability to effectively express ideas and thoughts verbally and in written form.
• Exhibits good listening skills and comprehension.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Bachelor's degree (B.A.) from four-year college or university or equivalent experience.
• Minimum three years of experience working in a customer support and/or sales capacity role.
• Experience working for or in Pharma.
• Experience working with Pharmaceutical Brand Teams is essential.
• Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
• Technical skills a must.

Benefits

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, & short-term disability insurance.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.