Strategic Account Manager – Print & Publishing

Socket.dev; Versailles (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Career advancement

Tuition reimbursement

Best-workplace culture

Employee referral program

Shift options

Paid vacation

Job summary

Sheridan is hiring an Account Manager to be the key liaison between sales, customers and manufacturing, ensuring orders are produced efficiently and to spec. You will coordinate information flow, maintain professional relationships, and drive customer satisfaction across all touchpoints.

Responsibilities include proactive customer communication, meetings with internal teams, billing support, and process improvements.

Qualifications

• Associate degree in the field of business, communications, printing, or sales; and 4+ years’ customer service or printing experience and/or training; or equivalent combination of education and experience.
• Ability to anticipate customer needs and desire to exceed their expectations.
• Excellent communication skills (interpersonal, oral, written and phone).
• Time management skills, attention to detail, and strong organizational skills with the ability to meet and maintain deadlines.
• Availability to respond to questions from the manufacturing departments after normal business hours as necessary.
• Ability to work independently and work effectively under pressure and within deadlines.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong computer skills and proficiency with Microsoft Office Suite.

Responsibilities

• Coordinate production of jobs by facilitating the flow of job information between the customer and plant.
• Communicate proactively with customers to clarify needs and secure required materials.
• Initiate and lead meetings with Sheridan personnel to ensure customer expectations are understood and executed and to resolve problems for customers.
• Serve as the primary plant contact for customers, operations, purchasing, scheduling, and sales maintaining professional relationships.
• Monitor jobs on hold in production and shipping and move them to completion and shipment.
• Ensure required information/job files for Billing are complete and accurate.
• Participate in customer visits and entertainment at our facilities.
• Manage all customer shipping and mailing instructions.
• Assign and direct work to the Account Management Assistants.
• Assist other AMs with peak workloads and desk coverage as needed.
• Participate in department meetings and the Continuous Improvement Process.
• Assist in orientation and training of employees new to the company or department.
• Maintain and update job files and records for all orders.
• Support Sales to grow sales and upsell Sheridan services when opportunities arise.

Skills

Customer service

Communication

Time management

Organizational skills

Problem solving

Integrity & confidentiality

Microsoft Office

Education

Associate degree in business, communications, printing, or sales

Tools

Microsoft Office Suite

Job description

Sheridan is hiring an Account Manager to be the key liaison between sales, customers and manufacturing, ensuring orders are produced efficiently and to spec. You will coordinate information flow, maintain professional relationships, and drive customer satisfaction across all touchpoints.

Responsibilities include proactive customer communication, meetings with internal teams, billing support, and process improvements.