Strategic Account Manager - Parts & Service

Doggett Equipment Services Group; Pharr (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Doggett Equipment Services Group is seeking an Account Manager to promote parts, service and rental in the branch, while responding to customer needs for parts and/or service.

You will sell to new and existing customers in a territory, strengthen relationships, stay informed on products, competitors, and market data, and maintain detailed account profiles and reports for accuracy and timeliness.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• 3+ years of Sales experience preferred.
• Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred.
• Excellent Customer Service and multi-tasking skills.
• Outstanding Leadership and People Development Skills.
• Strong Financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis.
• Ability to assess customer patterns and adjust labor and branch focus accordingly.
• Thorough knowledge of systems, procedures, equipment, operations, standards and reports that apply to the location.

Responsibilities

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills
• Collaborate and knowledge share with various Doggett employees and departments
• Perform other related duties as assigned

Skills

Customer service

Leadership

Financial focus

Problem analysis

Decision making

Team collaboration

Communication

Education

Bachelor's degree or equivalent

Job description

Doggett Equipment Services Group is seeking an Account Manager to promote parts, service and rental in the branch, while responding to customer needs for parts and/or service.

You will sell to new and existing customers in a territory, strengthen relationships, stay informed on products, competitors, and market data, and maintain detailed account profiles and reports for accuracy and timeliness.