Strategic Account Manager - Onboarding & Growth

Choice Digital Corp; Broomfield (CO); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Flexible PTO

Job summary

Choice Digital Corp in Colorado is seeking an Account Manager to own health, retention, and growth of a client portfolio. You’ll manage onboarding end-to-end, be the day-to-day relationship owner, and identify opportunities to expand payments channels and products.

You’ll work cross-functionally with Payment Operations, Product, Compliance, and Customer Support to ensure smooth implementations and renewals. This is a full-time, in-office role supporting enterprise clients.

Qualifications

• 3+ years in Account Management, Customer Success, Client Services, or similar.
• Experience owning client retention and expansion outcomes (renewals, upsells, cross-sells).
• Experience managing client onboardings/implementations with multiple stakeholders.

Responsibilities

• Own onboarding end-to-end for new clients and ensure first disbursements succeed.
• Build onboarding plans with milestones, owners, and timelines; track progress.
• Coordinate with Operations, Product, Compliance, and Support to keep implementations on track.
• Lead onboarding calls, trainings, and go-live readiness reviews.
• Drive adoption, meet volume milestones, and uphold contractual obligations.
• Serve as day-to-day contact for assigned portfolio and monitor client health.

Skills

Account Management

Customer Success

Client Services

Renewals

Upsells

Cross-sells

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Choice Digital Corp in Colorado is seeking an Account Manager to own health, retention, and growth of a client portfolio. You’ll manage onboarding end-to-end, be the day-to-day relationship owner, and identify opportunities to expand payments channels and products.

You’ll work cross-functionally with Payment Operations, Product, Compliance, and Customer Support to ensure smooth implementations and renewals. This is a full-time, in-office role supporting enterprise clients.