Strategic Account Manager – Modular Design & Client Success

Aluvision Inc.; Duluth (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Short- and long-term disability

Life insurance

401(k) plan with company match

Job summary

Aluvision Inc. is seeking an enthusiastic, driven account manager to join our growing team. You will manage projects from quote to delivery, build strong client relationships, and coordinate cross‑department efforts to ensure client satisfaction.

Requirements include 3–5 years of customer support or client service experience, a Bachelor's degree, good 3‑D design insight, and excellent communication. Proficiency with MS Dynamics ERP is preferred.

Qualifications

• 3–5 years proven customer support experience or experience as a client service representative, industry experience a plus.
• Bachelor's degree is required.
• Ability to envision customer designs, have a good 3-D insight.
• Proven ability to take initiative, manage priorities effectively, and deliver customer-focused solutions.
• Excellent communication and presentation skills.

Responsibilities

• Assumes overall responsibility for successful project completion with an emphasis on client satisfaction.
• Builds strong client relationships, you are an important link in our sales department alongside our outside sales executives.
• Identify and assess customers' requirements and establish realistic expectations.
• Respond to requests within established timelines and provide accurate quotes related to their specific projects/needs.
• Drive sales through customer engagement and follow up on pending quotes/projects.
• Overall management of projects when a quote is requested until order is delivered with strong communication across departments.
• Be a valued expert by advising clients in collaboration with our team of Technical Designers, on technical information about our range of products.
• Participate in client training events and showroom visits to meet with clients in-person.
• Learn, understand, and utilize the ERP system (MS Dynamics) for all quoting and ordering requirements.
• Provide excellent customer service by listening to customer concerns or questions, and resolving product and service problems.

Skills

Customer service

Communication

Presentation skills

Initiative

Prioritization

Education

Bachelor's degree

Tools

MS Dynamics

Job description

Aluvision Inc. is seeking an enthusiastic, driven account manager to join our growing team. You will manage projects from quote to delivery, build strong client relationships, and coordinate cross‑department efforts to ensure client satisfaction.

Requirements include 3–5 years of customer support or client service experience, a Bachelor's degree, good 3‑D design insight, and excellent communication. Proficiency with MS Dynamics ERP is preferred.