Strategic Account Manager, Medical - Mid-Atlantic/North East

Henry Schein Inc; United States; Remote; USD 73,000 - 115,000; Full time

Job summary

Henry Schein Inc is seeking a Strategic Account Manager to enhance customer relationships and drive business growth within the healthcare sector. The role involves managing strategic accounts, leading contract management efforts, and collaborating with internal teams to optimize customer experience. Ideal candidates will have a strong background in sales and account management, along with a Bachelor's degree.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

PTO

Paid Parental Leave

Income Protection

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• 5 to 7 years of experience in sales and large account management.
• Bachelor's Degree or global equivalent in related discipline preferred.
• Master's degree or industry certifications are a plus.

Responsibilities

• Manage and develop customer relationships with strategic accounts.
• Support contract management and customer engagement activities.
• Provide leadership for account management planning and execution.

Skills

Sales experience

Account management

Customer relationship building

Strategic thinking

Emotional intelligence

Problem solving

Education

Bachelor's Degree

Master's Degree

Tools

PowerPoint

Excel

Job description

Strategic Account Manager, Medical - Mid-Atlantic/North East

The Strategic Account Manager I (“SAM I”) will be responsible for managing and developing customer relationships and growing business with Henry Schein’s most strategic high-profile customers. This individual will be responsible for internal and external support on strategy, execution, and results of the assigned strategic accounts. The SAM I will nurture, support and sustain positive and productive long-term relationships to optimize the customer’s return on investment in Henry Schein’s value proposition and vast portfolio of products and services. The SAM I will assist with creation of innovative programs to diversify Henry Schein’s market position and strengthen HSI’s customer partnerships and connectivity. This position will drive products/services expansion across Henry Schein’s distribution business and the entire Henry Schein portfolio, and overall customer experience. The individual will report to the Sr. Manager assigned to a group of accounts. The SAM I will partner closely across the Henry Schein team including the customer delivery team, customer care team, merchandise team, operations team, equipment and service teams, field team, and partners at the individual portfolio companies.

KEY RESPONSIBILITIES:

• Strategic Account Management – Provide internal and external leadership for account management planning and execution.
• Customer Relationship Building – Support and reinforce customer loyalty through Henry Schein’s best-in-class support teams, products, and services.
• Contract Management – Assist and support Henry Schein team with RFPs, contract design, and renewals by focusing on growth opportunities and profitability performance. Continue to support and drive customer engagement activities and promote contract compliance.
• Account Team Leader – Develop a partnership with key customer contacts and internal support teams.
• Reporting – Collect and utilize available data to generate account-level insights, analyze trends and identify opportunities to elevate to the customer.

SPECIFIC KNOWLEDGE & SKILLS:

• Experience in sales and large account management
• Displays effective rapport building skills within the company and industry
• Understanding of healthcare industry trends and multi-site operations
• Ability to drive influence and change through tactical empathy and strong emotional intelligence
• Proactively identify issues/opportunities and recommends actions to the customer
• Demonstrate ability to provide support on account strategy plans
• Strategic thinker in complex and value sustaining proposals to large, strategic customers
• Understanding of the entire Henry Schein offering
• Team player who can support large teams across the organization and create a productive working environment to support customer success
• High degree of comfort managing multiple, competing priorities in challenging environments
• Demonstrates understanding of the Customer Experience and supports ongoing forums that encourage a constant feedback loop
• Tactful and resilient in challenging situations
• Good planning, organizational, and time management techniques
• Good PowerPoint and Excel skills

GENERAL SKILLS & COMPETENCIES:

• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Strong verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Good conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, begin to build partnerships externally
• Resolve complex issues in effective ways

MINIMUM WORK EXPERIENCE:

Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance.

TRAVEL / PHYSICAL DEMANDS:

Travel typically 30% to 40%. Office environment. No special physical demands required.

The posted range for this position is $73,432 - $114,737 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

At the time of this posting, this position is eligible for a bonus not reflected in the posted range subject to the achievement of the plan.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO , Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

About the company

Henry Schein, Inc. is an American distributor of health care products and services with a presence in 32 countries.

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