Strategic Account Manager (Market Intelligence)

ISS STOXX; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company match

FSA and commuter benefits

Paid time off

Volunteer Day

Paid parental leave

Hybrid working options

Job summary

ISS STOXX is seeking a Strategic Account Manager in Boston to drive enterprise sales, manage high-value accounts, and strengthen partnerships with North American clients. You will liaison between internal teams and external stakeholders to demonstrate ROI and grow account value.

The role emphasizes building relationships, promoting MI solutions, and achieving retention and growth targets across a multi-product portfolio. Hybrid work options are provided.

Qualifications

• 4–8 years in account management, enterprise sales, or client-facing roles
• Knowledge of Mutual Funds, ETF, CIT, VA
• Knowledge of Financial Services and Insurance sector with FA Marketing, Distribution, Recruiting, and M&A
• Strong client engagement, professional communication with all levels
• Strong analytical, verbal, written communication and presentation skills
• Ability to work independently and in a team
• Experience with enterprise software, account management and customer service
• Ability to manage large six-figure accounts and communicate with executives
• Ability to analyze complex client processes to present effective resolutions

Responsibilities

• Drive enterprise sales process from identification to proposal to negotiation to close within assigned territory and book of business
• Achieve sales (upselling and cross-selling) and retention goals by prioritizing activity and pipeline
• Cultivate and manage relationships with NA-based clients while promoting MI products
• Plan and prioritize activity and pipeline to hit goals with emphasis on efficiency and forecast accuracy
• Partner with key contacts, prospects and sales management to develop and deliver business cases showing ROI
• Present solutions and services benefits through in-person visits, at conferences, and via web demos
• Deepen and grow client relationships to identify and deliver cross-product solutions
• Liaise with client support teams to improve client engagement and address dissatisfaction

Skills

Account management

Enterprise sales

Client engagement

Communication

Analytical

Independent work

Team collaboration

Sales pipeline

Presentations

Negotiation

Tools

Salesforce.com

Gong.io

LinkedIn

PowerPoint

Excel

Word

Outlook

SharePoint

Job description

Let’s be #BrilliantTogether

ISS Stoxx is hiring! Are you passionate about building strong client relationships and driving strategic growth? As a Strategic Account Manager, you’ll play a pivotal role in managing and strengthening our partnerships with North American clients. In this dynamic role, you’ll act as the key liaison between internal teams and external stakeholders, showcasing the value of ISS MI (Market Intelligence) solutions while collaborating across product groups to set strategic goals, uncover new revenue opportunities, and enhance client retention strategies. If you thrive on creating meaningful connections and delivering exceptional client experiences, this is the opportunity for you!

RESPONSIBILITIES:

• Driving existing enterprise sales process from identification to proposal to negotiation to close within assigned territory and book of business
• Achieve sales (upselling and cross-selling) and retention goals through prioritizing your activity and sales pipeline.
• Cultivate and manage relationships with N.A. based clients while continuously promoting usage of MI products to facilitate and ensure client retention
• Planning and prioritizing activity and sales pipeline to achieve goals with an emphasis on efficiency, productivity, and forecast accuracy
• Partnering with your key contacts prospects and sales management to develop and deliver tailored business cases demonstrating the value or ROI for our solutions
• Presenting solutions and services benefits through in-person visits at prospect offices, at industry conferences, and via web-based demonstrations when appropriate
• Deepen and grow client relationships to identify and deliver cross-product solutions
• Liaise with client support teams to identify and monitor ways to better engage with clients along with any potential client dissatisfaction

QUALIFICATIONS:

• Minimum of 4 – 8 years of experience in account management, enterprise sales, or client-facing roles (Preferably within the financial services industry)
• Knowledge of Mutual Funds, ETF, CIT, VA, etc.…(Distribution Intelligence & Product Development)
• Knowledge of Financial Services and Insurance sector with understanding in FA Marketing, Distribution, Recruiting, and M&A activities.
• Strong client engagement skills, ability to communicate professionally and effectively with all levels within the client organization
• Strong analytical, verbal, written communication and presentation skills required
• Ability to work independently as well as within a collaborative team environment
• Experience with enterprise software, account management and customer service
• Ability to manage large six-figure accounts and communicate effectively with executive level clients
• Ability to provide analysis of complex client business process flows to present effective resolutions Ability to diagnose, prioritize and drive opportunities for product integration
• Proven ability to adapt to changing priorities quickly and efficiently

ADDITIONAL SKILLS, KNOWLEDGE & ABILITIES PREFERRED

• Experience with Salesforce.com
• Understanding LinkedIn.com and how to leverage it to build networks and pipelines.
• Familiarity with core Microsoft Office software, including PowerPoint, Excel, Word, and Outlook, SharePoint
• Experience with Gong.io

The expected base pay range for this role based in Boston, MA is $90,000- $120,000 per year. Exact compensation may vary based on skills, experience, and level of education.The role is sales incentive eligible.

#SALES #MIN #LI-JB1 #MIDSENIOR

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders’ benefit.

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

We are proud to offer the following featured benefits

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.