Strategic Account Manager (Market Intelligence)

ISS Market Intelligence; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company match

Flexible Spending Account (FSA)

Generous paid time off

Volunteer Day

Paid parental leave

Hybrid working options

Job summary

ISS Market Intelligence is looking for an Account Director in Boston, MA. This role involves managing and strengthening partnerships with North American clients and driving sales processes from identification to negotiation. The ideal candidate should have 4-8 years of experience in account management, preferably in the financial services industry. Responsibilities include client engagement, achieving sales goals, and utilizing analytics to drive results. The expected pay range is $90,000-$120,000 annually, and the position offers hybrid working options.

Qualifications

• Minimum of 4-8 years of experience in account management, enterprise sales, or client-facing roles.
• Strong analytical, verbal, written communication and presentation skills required.
• Ability to work independently as well as within a collaborative team environment.

Responsibilities

• Driving existing enterprise sales process from identification to proposal to negotiation to close.
• Cultivate and manage relationships with clients while promoting MI products.
• Planning and prioritizing activities and sales pipelines to achieve goals.

Skills

Client engagement skills

Analytical skills

Communication skills

Account management

Education

Experience in account management or enterprise sales

Tools

Salesforce.com

Microsoft Office

Job description

Let’s be #BrilliantTogether

ISS Stoxx is hiring! Are you passionate about building strong client relationships and driving strategic growth? As an Account Director, you’ll play a pivotal role in managing and strengthening our partnerships with North American clients. In this dynamic role, you’ll act as the key liaison between internal teams and external stakeholders, showcasing the value of ISS MI (Market Intelligence) solutions while collaborating across product groups to set strategic goals, uncover new revenue opportunities, and enhance client retention strategies. If you thrive on creating meaningful connections and delivering exceptional client experiences, this is the opportunity for you!

Responsibilities

• Driving existing enterprise sales process from identification to proposal to negotiation to close within assigned territory and book of business
• Achieve sales (upselling and cross-selling) and retention goals through prioritizing your activity and sales pipeline.
• Cultivate and manage relationships with N.A. based clients while continuously promoting usage of MI products to facilitate and ensure client retention
• Planning and prioritizing activity and sales pipeline to achieve goals with an emphasis on efficiency, productivity, and forecast accuracy
• Partnering with your key contacts prospects and sales management to develop and deliver tailored business cases demonstrating the value or ROI for our solutions
• Presenting solutions and services benefits through in-person visits at prospect offices, at industry conferences, and via web-based demonstrations when appropriate
• Deepen and grow client relationships to identify and deliver cross-product solutions
• Liaise with client support teams to identify and monitor ways to better engage with clients along with any potential client dissatisfaction

Qualifications

• Minimum of 4-8 years of experience in account management, enterprise sales, or client-facing roles (Preferably within the financial services industry)
• Knowledge of Mutual Funds, ETF, CIT, VA, etc…(Distribution Intelligence & Product Development)
• Knowledge of Financial Services and Insurance sector with understanding in FA Marketing, Distribution, Recruiting, and M&A activities.
• Strong client engagement skills, ability to communicate professionally and effectively with all levels within the client organization
• Strong analytical, verbal, written communication and presentation skills required
• Ability to work independently as well as within a collaborative team environment
• Experience with enterprise software, account management and customer service
• Ability to manage large six-figure accounts and communicate effectively with executive level clients
• Ability to provide analysis of complex client business process flows to present effective resolutions Ability to diagnose, prioritize and drive opportunities for product integration
• Proven ability to adapt to changing priorities quickly and efficiently

Additional Skills, Knowledge & Abilities Preferred

• Experience with Salesforce.com
• Understanding LinkedIn.com and how to leverage it to build networks and pipelines.
• Familiarity with core Microsoft Office software, including PowerPoint, Excel, Word, Outlook, SharePoint
• Experience with Gong.io

The expected base pay range for this role based in Boston, MA is $90,000- $120,000 per year. Exact compensation may vary based on skills, experience, and level of education. The role is sales incentive eligible.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.