Strategic Account Manager - Manufacturing Solutions

H. T. PROF Group; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

H. T. PROF Group in Detroit seeks an Account Manager to serve as the primary contact for key manufacturing customer accounts.

You will build and maintain long-term relationships, support commercial activities, and collaborate with internal teams to execute customer programs. The ideal candidate is relationship-driven, commercially minded, highly organized, and comfortable with both customers and internal stakeholders, owning account outcomes and driving ongoing improvements across the product

Qualifications

• Manufacturing account management experience.
• RFQ ownership, quotation preparation, and proposal management.
• Commercial experience including pricing, contract discussions, profitability reviews, and customer negotiations.
• Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams.
• Experience managing customer issues, quality concerns, engineering changes, and ongoing account support.
• Strong customer relationship management and communication skills.

Responsibilities

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Skills

Relationship-driven

Commercial mindset

Highly organized

Ownership of accounts

Strong communication

Cross-functional collaboration

Tools

ERP systems

Microsoft Excel

Business reporting tools

Job description

H. T. PROF Group in Detroit seeks an Account Manager to serve as the primary contact for key manufacturing customer accounts.

You will build and maintain long-term relationships, support commercial activities, and collaborate with internal teams to execute customer programs. The ideal candidate is relationship-driven, commercially minded, highly organized, and comfortable with both customers and internal stakeholders, owning account outcomes and driving ongoing improvements across the product